Headline

Manager, Strategy & Consulting | Front Office, Billing & Invoicing Transformation | Quote-to-Cash, CPQ & Revenue Systems | Salesforce, SAP, RevOps | GTM Systems & NPI

About

Business, Systems and Strategy- thats what I love doing, and whatever tools that come in my way. Love solving a business problem that has a value, an endpoint, a mission or two!! I sit at the intersection of Business Strategy, Revenue operations, and Billing AKA Finance Transformation - in one short word - Front, Mid and Back Office! Over 11+ years across SaaS, Telecom, HR Tech, and Cloud Services, I've led end-to-end transformations across the full revenue lifecycle, from Lead-to-Quote to Order-to-Cash to Billing. Working with companies like Quickbase, VMware, and clients at Accenture (Nokia, Adecco). What I do best: • Revenue Operations : Designed and delivered Q2C process revamps, smart approval workflows, automated renewal quoting, and ARR/churn reporting layers integrating Salesforce + Snowflake + Power BI. • Salesforce Ecosystem : Deep hands-on expertise across Sales Cloud, Service Cloud, CPQ, Agentforce, Data Cloud, and Community Cloud. • GTM Systems Integration : Architected integrations across Gainsight, Gong, Intelagree, Snowflake, RingLead, and Zoominfo - connecting the full GTM stack for RevOps visibility. • Enterprise Architecture : Built application landscape maps, led M&A discovery automation, and drove multi-million dollar tool consolidation and migration programs. ~ I'm also a SAFe-certified Agile practitioner and UAT manager who has run cross-functional teams of 27+ and delivered 8 quarterly + 16 monthly releases. ~ Beyond the BA lens, I carry a product mindset, ISB-trained in product management, PRD documentation, market research, and metrics-driven decision making.

Location

Bangalore Urban

AI stack

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Work experience

Manager Management Consulting at Accenture Strategy & Consulting, Jul 2026 - Present · 3 mos, Bengaluru

Senior Business Analyst at Quickbase, Jan 2024 - Jun 2026 · 2 yrs 6 mos, Bengaluru, Served Business Operations, RevOps, Deal Desk, OM and Finance Teams. <A> E2E System Ownership: - Managed Q2C CRM applications and enterprise tools including Salesforce, Workato, Billing Platform, Quickbase, Snowflake, PBI - while spearheading system implementations & defining post Merger & Acquisition system architecture. - Conducted RCA on 200+ Production issues to maintain system health and improve reliability. - Built out the enterprise landscape for Quickbase, integrations, system metadata - helped leadership manage duplicate systems and saved $480K <B> Billing & Finance Operations: - Designed and managed billing workflows, invoicing processes, pricing models, and approval structures. - Led initiatives to revamp/launch Products & Services, revamp approval processes and support service suspensions/cancellations. - Resolved 70+ Billing/Invoicing/Rvenue Recognition related Production support ticket as a BP Admin. <C> Data Management & Analytics: Refactored all key high-value metric fields within Salesforce to define Bookings, Forecasting, Churn and ARR in clean and reliable way to better-define the metrics and ensured data flow b/w Salesforce-Snowflake-Power BI and thus enabling accurate performance tracking, and executive reporting. <D> Integrations & Automation: - Supported integrations across Salesforce, Gong, Billing Platform, Snowflake, Quickbase using Workato enabling frictionless data movement and process automation. - Led the Workato Optimisation Project to bring down the company-wide workato usage down by 40% <E> GTM Ops & Customer Success: Partnered with GTM, Customer Service & Tech Support teams to revamp milestones services processes, and create scalable revenue operations frameworks.

Business Analyst II at VMware, Oct 2021 - Dec 2023 · 2 yrs 3 mos, Bangalore Urban, Karnataka, India, 1. Complete Product Lifecycle Functional SME (CPQ, Order Management, Fulfilment, Pricing Programs, Billing and Invoicing, Finance Services) 2. Scrum Master, UAT Enablement & Change Readiness Implementation (3 in 1 Role) Align with Internal Product management Model & Prioritisation process to periodically review User Stories from Domain/Product perspective. 3. Review Product/Domain Portfolio Dashboard & Priority listing, Programs and Resources Forecasting 4. Transformation & Innovation for Improving Delivery process 5. Hosting Knowledge empowering session; Driving Testing Optimization across project portfolio; Unified QA/UAT Digital Assurance Strategy. 6. Leading & Driving End-to-end Business Testing across various Programs working as a key Functional collaborator, amongst QA; Business Ops and IT Engineering

Senior Software Analyst at Accenture in India, Oct 2014 - Oct 2021 · 7 yrs 1 mo, Chennai, <A> Nokia migration : Led full SAP CRM → Salesforce Sales Cloud migration for Nokia across 250+ users, scoping requirements, validating data model integrity, and coordinating cross-functional delivery across Business, IT, and Engineering for go-live. <B> Quoting Product Owner : Served as Quoting functional SME for Nokia — translating complex pricing and quoting business rules into CPQ configuration requirements, co-authoring user stories, and acceptance criteria across 7+ release cycles. <C> Executive stakeholder ownership : Owned Salesforce Configurations, Deployment Cycles and prepared executive briefings and presentations for senior leadership at Adecco — synthesising system health, program risk, and performance into executive-ready communications for 2 Quarterly internal communication at Client side for 300+ audience size.

Education

Product Management, Indian School of Business

Product Management Cohort, Product Management, Airtribe