Sahana Naik profile photo 1 on Tal

Sahana Naik

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Bengaluru

2+ years of work experience

NoBroker
- NowPresent

Facilitated end-to-end resolution for 100+ daily customer inquiries regarding property listings and premium services. Maintained strict SLA adherence, ensuring all escalated tickets were addressed within defined windows. Contributed to a significant reduction in average turnaround time (TAT) by optimizing response templates for common queries. Balanced high-pressure sales targets with high-quality service, consistently meeting AHT (Average Handle Time) goals.
bigbasket
Nov 20249 mosJul 2025

Bangalore Urban, Karnataka, India

In this Job profile we use to handle calls as well as chats and emails, we use to give the solution to the customer
bigbasket
Nov 20249 mosJul 2025

Bengaluru, Karnataka, India

bigbasket
Nov 20249 mosJul 2025

Bangalore Urban, Karnataka, India

Customer Service Executive with 2.5+ years of experience in high - volume support environments within ticket management, and issue resolution across Recharge and and e- commerce sectors. Proven ability to maintain service quality, customer satisfaction (NPS & AHT), and SLA compliance. Strong communicator skilled in problem-solving, CRM tools, and data management
Big Basket
Nov 20249 mosJul 2025

Managed high-volume live chat support for India’s leading online grocer, resolving 60+ order-related queries daily. Achieved 95%+ First Response Time (FRT) compliance by streamlining troubleshooting workflows for payment and delivery issues. Collaborated with the logistics team to resolve real-time order discrepancies, maintaining 100% data accuracy in the CRM. Consistently met monthly performance benchmarks for customer satisfaction and quality assurance.
Cogent E Services
Nov 20222 yrs 9 mosJul 2025

Bangalore Urban, Karnataka, India

Cogent E-Services
Nov 20221 yr 4 mosFeb 2024

Specialized in FASTag recharge and payment support, handling complex transaction disputes and technical glitches. Achieved top-tier NPS (Net Promoter Score) ratings by providing empathetic, solution-oriented support to frustrated users. Liaised between banking partners and customers to resolve recharge failures, ensuring 24-hour resolution cycles. Documented recurring technical issues to assist the product team in improving the user interface.

Education

Bachelor of Commerce - BCom, Business Statistics

MGM College

20153 yrs2018

Mahatma Gandhi Memorial college, Business/Commerce, General

SR school Hebri

20153 yrs2018

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Headline

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About

Dedicated individual with strong adaptability and innovative problem-solving skills. Excited to contribute to a dynamic team and drive business success

Location

Bengaluru

Work experience

Sales Executive at NoBroker, Facilitated end-to-end resolution for 100+ daily customer inquiries regarding property listings and premium services. Maintained strict SLA adherence, ensuring all escalated tickets were addressed within defined windows. Contributed to a significant reduction in average turnaround time (TAT) by optimizing response templates for common queries. Balanced high-pressure sales targets with high-quality service, consistently meeting AHT (Average Handle Time) goals.

Customer Service Associate at bigbasket, Nov 2024 - Jul 2025 · 9 mos, Bangalore Urban, Karnataka, India, In this Job profile we use to handle calls as well as chats and emails, we use to give the solution to the customer

Customer Service Specialist at bigbasket, Nov 2024 - Jul 2025 · 9 mos, Bengaluru, Karnataka, India

Customer Service Executive at bigbasket, Nov 2024 - Jul 2025 · 9 mos, Bangalore Urban, Karnataka, India, Customer Service Executive with 2.5+ years of experience in high - volume support environments within ticket management, and issue resolution across Recharge and and e- commerce sectors. Proven ability to maintain service quality, customer satisfaction (NPS & AHT), and SLA compliance. Strong communicator skilled in problem-solving, CRM tools, and data management

Customer Support Executive at Big Basket, Nov 2024 - Jul 2025 · 9 mos, Managed high-volume live chat support for India’s leading online grocer, resolving 60+ order-related queries daily. Achieved 95%+ First Response Time (FRT) compliance by streamlining troubleshooting workflows for payment and delivery issues. Collaborated with the logistics team to resolve real-time order discrepancies, maintaining 100% data accuracy in the CRM. Consistently met monthly performance benchmarks for customer satisfaction and quality assurance.

Customer Service Specialist at Cogent E Services, Nov 2022 - Jul 2025 · 2 yrs 9 mos, Bangalore Urban, Karnataka, India

Customer Service Executive at Cogent E-Services, Nov 2022 - Feb 2024 · 1 yr 4 mos, Specialized in FASTag recharge and payment support, handling complex transaction disputes and technical glitches. Achieved top-tier NPS (Net Promoter Score) ratings by providing empathetic, solution-oriented support to frustrated users. Liaised between banking partners and customers to resolve recharge failures, ensuring 24-hour resolution cycles. Documented recurring technical issues to assist the product team in improving the user interface.

Education

Bachelor of Commerce - BCom, Business Statistics, MGM College

Mahatma Gandhi Memorial college, Business/Commerce, General, SR school Hebri