--- title: "Sagnik Roy, PMP® - Product Manager in India | Tal" description: "Meet Sagnik Roy, PMP®, PM @ IndiaMART | PMP® | Customer Experience · Seller Onboarding · GenAI Automation · Ops Scale | VGSoM , IIT Kharagpur based in India. AI stack includes claude code, claude, and n8n." image: "https://tal.club/meet/sagnik-roy/share-image" --- # Sagnik Roy, PMP® on Tal ## Headline PM @ IndiaMART \| PMP® \| Customer Experience · Seller Onboarding · GenAI Automation · Ops Scale \| VGSoM , IIT Kharagpur ## About I design and govern AI\-driven automation workflows that eliminate high\-volume manual operations — and program\-manage their delivery at scale\. Over 2\+ years across marketplace and fintech ops, I've built and shipped: → Multi\-agent GenAI ingestion systems \(n8n, SERP APIs\) cutting manual effort by 80% → DIY VKYC programs integrating IDfy \+ GST datasets, saving ₹15\.6L/year → WhatsApp support automation handling 45,000\+ chats/month at 23% better resolution quality My edge: I sit between engineering and operations\. I can design the workflow logic, govern the program delivery, and translate both worlds fluently — without writing production code\. Currently a Technical Program Manager at IndiaMART, leading automation programs across seller lifecycle, onboarding compliance, and support systems\. PMP® certified \(March 2026\) \| SPOC \| Lean Six Sigma Green Belt \| MBA, IIT Kharagpur Open to: TPM / AI Automation Program Manager roles at MNCs and GCCs where operational scale meets intelligent automation\. ## Location India ## AI stack claude code claude n8n notebooklm openai ChatGPT ## Work experience Product Manager at IndiaMART InterMESH Limited, Sep 2023 \- Present · 3 yrs 1 mo, Noida, • Led end\-to\-end program delivery for seller lifecycle automation spanning catalog creation, onboarding, and verification across 3 engineering teams, operations, and external vendors\. • Owned program planning, milestones, dependency management, and delivery governance for automation initiatives processing 10,000\+ seller catalog requests/month across 15\+ marketplaces\. • Delivered a multi\-agent GenAI ingestion and verification system \(n8n, SERP APIs\), reducing manual operational effort by 80% and improving data accuracy by 30%\. • Managed rollout and release planning of a DIY VKYC verification program integrated with IDfy and GST datasets, coordinating engineering, ops, and vendors to support 2,000 Trustseal sellers/month and reduce per\-verification cost from Rs 100 to Rs 35, saving Rs 15\.6L annually\. • Designed and governed WhatsApp support automation programs handling 45,000\+ monthly chats, improving resolution quality by 23% and response SLAs by 15%\. • Established program\-level KPI dashboards using AWS \(Lambda, S3, Debezium\) to provide leadership visibility into delivery progress, automation accuracy, SLA adherence, compliance risk, and release readiness across teams\. • Implemented Agile delivery governance across multiple teams, owning sprint cadence, milestone tracking, risk registers, and executive status reporting; improved delivery velocity by 30% and maintained 95%\+ on\-time program delivery\. • Drove change management, stakeholder alignment, and cross\-team dependency resolution through regular reviews and escalation forums, reducing catalog change requests by 18% post\-rollout and increasing FLIPS showroom integration adoption by 28%\. Freelance Technical Writer at KnowledgeHut upGrad, May 2023 \- Present · 3 yrs 5 mos, Remote, Researched, wrote, edited, and SEO\-optimized long\-form blog articles\( 2000\+ words\), increasing organic traffic by improving click\-through rate, and decreasing bounce rate • Conducted comprehensive keyword research using tools like Google Keyword Planner, strategically incorporating keywords within articles, resulting in improved search engine rankings • Demonstrated exceptional research skills to stay updated on emerging technologies, industry trends, and relevant news, providing readers with up\-to\-date and valuable information • Implemented Proper anchor texts to bolster content credibility Freelance Writer at AAFT Online, Jul 2023 \- Dec 2023 · 6 mos, Remote, • Enhanced SEO in course descriptions and titles, increasing organic traffic to the AAFT Online MBA program page by 25% and boosting enrollment inquiries\. • Authored 10\+ Modules consisting of 30\+ Topics, ensuring the content is crisp and lucid for the MBA students\. • Met tight deadlines consistently, achieving an average on\-time content delivery rate of 98%, which allowed for better program planning and scheduling\. • Implemented a content review and feedback process that reduced errors and inconsistencies by 15%, ensuring a high\-quality standard in the MBA curriculum\. Freelance Writer at SelectYourDeals, Jul 2023 \- Dec 2023 · 6 mos, Remote, • Produced high\-quality and engaging content for SelectYourDeals tech website, covering various technology topics, including reviews, how\-to guides, product comparisons, and industry news\. • Conducted in\-depth keyword research to identify relevant and high\-traffic keywords and phrases, effectively optimizing articles for search engines\. • Collaborated closely with the editorial team to brainstorm content ideas, pitch article topics, and ensure alignment with the editorial calendar\. • Consistently met deadlines and maintained a consistent publishing schedule, contributing to content marketing strategy\. Coordinator at VGSoM Flash, IIT Kharagpur, May 2022 \- May 2023 · 1 yr 1 mo Member at VGSoM Flash, IIT Kharagpur, Sep 2021 \- Apr 2022 · 8 mos ## Education Master of Business Administration \- MBA, Business Administration and Management, General, IIT Kharagpur \- Vinod Gupta School of Management Bachelor of Technology \- BTech, Computer Science, Maharaja Surajmal Institute Of Technology [View the original profile](https://tal.club/meet/sagnik-roy) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/sagnik-roy#person", "name": "Sagnik Roy, PMP®", "url": "https://tal.club/meet/sagnik-roy", "image": "https://tal.club/meet/sagnik-roy/profile-photo.jpg", "description": "Meet Sagnik Roy, PMP®, PM @ IndiaMART | PMP® | Customer Experience · Seller Onboarding · GenAI Automation · Ops Scale | VGSoM , IIT Kharagpur based in India. 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