Headline

PM @ IndiaMART | PMP® | Customer Experience · Seller Onboarding · GenAI Automation · Ops Scale | VGSoM , IIT Kharagpur

About

I design and govern AI-driven automation workflows that eliminate high-volume manual operations — and program-manage their delivery at scale. Over 2+ years across marketplace and fintech ops, I've built and shipped: → Multi-agent GenAI ingestion systems (n8n, SERP APIs) cutting manual effort by 80% → DIY VKYC programs integrating IDfy + GST datasets, saving ₹15.6L/year → WhatsApp support automation handling 45,000+ chats/month at 23% better resolution quality My edge: I sit between engineering and operations. I can design the workflow logic, govern the program delivery, and translate both worlds fluently — without writing production code. Currently a Technical Program Manager at IndiaMART, leading automation programs across seller lifecycle, onboarding compliance, and support systems. PMP® certified (March 2026) | SPOC | Lean Six Sigma Green Belt | MBA, IIT Kharagpur Open to: TPM / AI Automation Program Manager roles at MNCs and GCCs where operational scale meets intelligent automation.

Location

India

AI stack

claude code

claude

n8n

notebooklm

openai

ChatGPT

Work experience

Product Manager at IndiaMART InterMESH Limited, Sep 2023 - Present · 3 yrs 1 mo, Noida, • Led end-to-end program delivery for seller lifecycle automation spanning catalog creation, onboarding, and verification across 3 engineering teams, operations, and external vendors. • Owned program planning, milestones, dependency management, and delivery governance for automation initiatives processing 10,000+ seller catalog requests/month across 15+ marketplaces. • Delivered a multi-agent GenAI ingestion and verification system (n8n, SERP APIs), reducing manual operational effort by 80% and improving data accuracy by 30%. • Managed rollout and release planning of a DIY VKYC verification program integrated with IDfy and GST datasets, coordinating engineering, ops, and vendors to support 2,000 Trustseal sellers/month and reduce per-verification cost from Rs 100 to Rs 35, saving Rs 15.6L annually. • Designed and governed WhatsApp support automation programs handling 45,000+ monthly chats, improving resolution quality by 23% and response SLAs by 15%. • Established program-level KPI dashboards using AWS (Lambda, S3, Debezium) to provide leadership visibility into delivery progress, automation accuracy, SLA adherence, compliance risk, and release readiness across teams. • Implemented Agile delivery governance across multiple teams, owning sprint cadence, milestone tracking, risk registers, and executive status reporting; improved delivery velocity by 30% and maintained 95%+ on-time program delivery. • Drove change management, stakeholder alignment, and cross-team dependency resolution through regular reviews and escalation forums, reducing catalog change requests by 18% post-rollout and increasing FLIPS showroom integration adoption by 28%.

Freelance Technical Writer at KnowledgeHut upGrad, May 2023 - Present · 3 yrs 5 mos, Remote, Researched, wrote, edited, and SEO-optimized long-form blog articles( 2000+ words), increasing organic traffic by improving click-through rate, and decreasing bounce rate • Conducted comprehensive keyword research using tools like Google Keyword Planner, strategically incorporating keywords within articles, resulting in improved search engine rankings • Demonstrated exceptional research skills to stay updated on emerging technologies, industry trends, and relevant news, providing readers with up-to-date and valuable information • Implemented Proper anchor texts to bolster content credibility

Freelance Writer at AAFT Online, Jul 2023 - Dec 2023 · 6 mos, Remote, • Enhanced SEO in course descriptions and titles, increasing organic traffic to the AAFT Online MBA program page by 25% and boosting enrollment inquiries. • Authored 10+ Modules consisting of 30+ Topics, ensuring the content is crisp and lucid for the MBA students. • Met tight deadlines consistently, achieving an average on-time content delivery rate of 98%, which allowed for better program planning and scheduling. • Implemented a content review and feedback process that reduced errors and inconsistencies by 15%, ensuring a high-quality standard in the MBA curriculum.

Freelance Writer at SelectYourDeals, Jul 2023 - Dec 2023 · 6 mos, Remote, • Produced high-quality and engaging content for SelectYourDeals tech website, covering various technology topics, including reviews, how-to guides, product comparisons, and industry news. • Conducted in-depth keyword research to identify relevant and high-traffic keywords and phrases, effectively optimizing articles for search engines. • Collaborated closely with the editorial team to brainstorm content ideas, pitch article topics, and ensure alignment with the editorial calendar. • Consistently met deadlines and maintained a consistent publishing schedule, contributing to content marketing strategy.

Coordinator at VGSoM Flash, IIT Kharagpur, May 2022 - May 2023 · 1 yr 1 mo

Member at VGSoM Flash, IIT Kharagpur, Sep 2021 - Apr 2022 · 8 mos

Education

Master of Business Administration - MBA, Business Administration and Management, General, IIT Kharagpur - Vinod Gupta School of Management

Bachelor of Technology - BTech, Computer Science, Maharaja Surajmal Institute Of Technology