Headline

Customer Excellence Intern at BigHaat India | Ex-HDFC Bank | CRM & Escalation Resolution | NISM Certified

About

Customer Excellence Intern at BigHaat India, where I handle customer queries, escalations, and support operations for an agri-input platform. My B.Sc. in Agriculture helps me understand farmer and grower needs, so I can give clearer, more relevant support. Before BigHaat, I trained at HDFC Bank in retail banking, sales, and account management and an NISM certification (2025). Skills: CRM, escalation resolution, customer support, MS Excel, logistics coordination. Languages: Hindi, English, Bengali. Open to customer success, support, and banking roles in Kolkata or Bengaluru.

Location

Greater Bengaluru Area

AI stack

claude code

gemini

grok

ChatGPT

ChatGPT Images

Work experience

Customer excellence at BigHaat India, Aug 2026 - Present · 3 mos, Bengaluru, Karnataka, India, Handle customer queries and complaints across support channels, working toward quick, satisfactory resolution Manage and follow up on escalations until the issue is fully closed Coordinate with logistics and support teams to resolve order and delivery issues Use CRM tools to log interactions and track case status Prepare and maintain customer and case reports in MS Excel Help farmers and customers understand products and orders in Hindi, English, or Bengali

Internship Trainee at HDFC Bank, Apr 2025 - Sep 2025 · 6 mos, Delhi, India, Supported retail banking operations and account servicing Assisted customers with banking products and cross-selling

Education

B.Sc. Agriculture, Hemwati Nandan Bahuguna Garhwal University

Public links

youtube.com: https://youtube.com/@BongEhsan