Headline

Immediate Joiner| Software Developer | L2 Core Product Support (L2/Product Support Engineer) | Java, Microservices, Kubernetes | On-Call Support | Telecom Product Catalog Systems (CatalogONE/MEC) | 6.6+ Yrs @ Amdocs

About

Software Developer with 6.6+ years at Amdocs, specializing in L2 Core Product Support for enterprise telecom systems — CatalogONE, MEC (Master Enterprise Catalog), BIS, and RLC — serving global operators including T-Mobile, Korea Telecom, PLDT, and VFRO. I resolve production defects across P1/P2/P3 priority levels, including on-call incident management under defined SLAs. My work is code-level: remote debugging of Java-based microservices, root cause analysis, and optimizing product catalog data publish flows. I work daily with Kubernetes, Docker, OpenShift, Kafka, Elasticsearch, Grafana, and Couchbase, and use Azure and AWS for cloud-based production monitoring. Highlights: - Handled 500+ production support cases (P1/P2/P3) across 6.6 years, including 100+ JIRA tickets and 50+ implementation-related tickets for the T-Mobile (TMO) mobile account. - Led/contributed to Korea Telecom's data migration from MEC to CatalogONE, ensuring seamless transition and data integrity. - Resolved performance issues in RLC EPC adoption, improving EPC performance by 50–70%. - Resolved 50+ production defects during an onsite assignment in Brazil, supporting T-Mobile's production and release activities. - Recognized with Peer-to-Peer and Managerial awards for outstanding contribution to CatalogONE delivery. Certified in Microsoft Azure AI Fundamentals. Open to L2/L3 Production Support, Core Product Support, and Application Support Engineer roles in telecom, enterprise SaaS, or fintech.

Location

Pune/Pimpri-Chinchwad Area

AI stack

claude code

cursor

Microsoft Copilot

Work experience

Software Developer at Amdocs, Sep 2019 - Present · 6 yrs 11 mos, Pune, Key contributor to enterprise MEC and CatalogONE implementations, supporting solution design, system integration, and production delivery across multiple telecom accounts.

Education

Bachelor of Engineering, Information Technology, Smt kashibai navale college of engineering pune