Headline

Lending & Cross-border Payments | IIM C | VNIT

About

Experienced product leader with 10+ years of expertise in driving product vision & strategy. Proven collaboration with CXOs. Demonstrated success in managing teams, building roadmap, product lifecycle management, GTM & fueling growth in fintech startups

Location

Pune/Pimpri-Chinchwad Area

AI stack

claude

cursor

opencode

Gamma

Work experience

Vice President - Product Management at Easebuzz, Apr 2026 - Present · 5 mos, Pune City, Maharashtra, India

Senior Director - Product Managment at Simpl, Apr 2025 - Feb 2026 · 11 mos, Bengaluru, Karnataka, India, Defining & driving the product vision for Repayment platform and CX for India’s leading checkout network (3mn + Monthly active users). Built and scaled a cross-functional team of PMs, analysts, data scientists, and engineers to deliver measurable outcomes across collections, Credit risk reduction and customer experience improvement - Defined product OKRs and Annual Operating Plan in collaboration with CXOs; embedded a data-first, metrics-driven decision framework across teams. - Built scalable, intelligent CX platform (10K+ daily interactions) and Repayments platform (1M+ daily interactions) — unifying data, abstracting complexity, and enabling faster innovation through self-serve APIs, ML-driven insights, and modular service layers. - Launched ML-driven models for risk scoring and repayments prioritisation; optimised delinquency and cost efficiency across customer cohorts. - Deployed AI-first support stack (Simpl Assist) and instant dispute resolution engine improving customer trust, CSAT, and retention. - Transitioned collection, telephony, and support platforms to modern cloud architecture, driving significant cost efficiency and productivity uplift. - Acted as calibration panel member for annual org-wide performance reviews and product excellence awards. Methodologies: Data-driven product planning • OKR alignment • Machine learning experimentation • Platform re-architecture • Customer journey analytics • Omni-channel CX design • Behavioural insights for user engagement

Director - Product & Strategy at Simpl, Oct 2023 - Apr 2025 · 1 yr 7 mos, Bengaluru, Karnataka, India

Associate Director - Product & Strategy at Simpl, Apr 2022 - Sep 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India

Senior Program Manager - Ola Financial Services at Ola (ANI Technologies Pvt. Ltd), Apr 2019 - Jan 2021 · 1 yr 10 mos, Bengaluru, Karnataka, India, Co-wned charter for user onboarding, KYC, and risk management platforms for Ola Money Postpaid & Wallet - Drove product funnel efficiency and compliance through process innovation and data-led automation. - Designed and launched integrated onboarding systems using CKYC, Video KYC, and CPV validation to streamline onboarding customer experience. - Implemented hypothesis-driven experimentation to enhance conversion rates and user experience consistency. - Built automation roadmap across field operations and card delivery workflows; reduced TAT and onboarding friction. - Collaborated with risk and data teams to develop CPV scoring models and onboarding heuristics for credit optimisation. Methodologies: Lean experimentation • Agile product delivery • UX-led design sprints • Root-cause analysis • Onboarding platform • Compliance automation • System thinking in credit risk

Program Manager at Paytm, Oct 2016 - Apr 2019 · 2 yrs 7 mos, Mumbai Area, India, Led regional onboarding and acquisition strategy across Western India for Paytm. Scaled operational capacity, improved conversion, and enhanced promoter productivity through structured execution and analytics. - Built and led multi-layered field teams to expand coverage and improve acquisition quality. - Digitized operational workflows and introduced performance dashboards to drive accountability and transparency. Methodologies: Process reengineering • Continuous improvement (Kaizen) • Structured problem solving • KPI-based execution • Cross-functional collaboration

Business Development Manager at Paytm, Apr 2016 - Sep 2016 · 6 mos, Noida, Uttar Pradesh, India, Started at Paytm in Enterprise sales — walking the markets, meeting customers, and learning how real decisions are made. Those days built my foundation and a mindset I carry even today: always think customer first.

B2B Sales Intern at Shell, Apr 2015 - May 2015 · 2 mos, Gurgaon, Haryana, India, - Designed an actionable strategy for increasing sales of lubricants in B2BI for construction sector - Conceptualized STP to determine focus consumer TG; proposed strategic tie-up with industrial bodies - Established framework for determining OEM attractiveness; Recommended tie-ups with OEM - Proposed financial incentive scheme for stakeholders to increase of product sales

Education

Master of Business Administration (M.B.A.), Indian Institute of Management, Calcutta

Bachelor of Technology, Visvesvaraya National Institute of Technology