Headline

Customer Success & Ops Leader | Driving Retention, Revenue & AI-Led CS Transformation | Snapmint, Haber

About

I work at the intersection of revenue operations, customer success strategy, and operational execution in a high-growth fintech environment. Currently, I operate within the Office of the Chief Customer Officer at Snapmint, where I help drive governance and performance across customer-facing functions including Implementation, Merchant Success, Marketing, and Lead Generation. My role focuses on translating leadership strategy into scalable operational systems, building dashboards, improving processes, and enabling teams with the structure and insights they need to perform. Some areas I currently lead include: • Building executive BI dashboards tracking ₹110 Cr+(MRR) revenue pipeline • Designing SDR & Customer Success incentive structures and conducting quarterly performance analysis • Managing and mentoring Customer Success Analysts to drive reporting and insights • Improving operational discipline, resulting in 51% higher process adherence • Reducing escalation turnaround time by 23% through structured cross-team frameworks • Leading hiring initiatives and onboarding for customer and revenue teams Before Snapmint, I worked in Business Operations & Customer Success at Haber, where I helped scale regional operations and supported growth from ₹5 Cr to ₹10 Cr MRR while managing global enterprise accounts. I enjoy solving messy operational problems, the kind that require data, structure, and cross-functional collaboration to fix. My interests lie in Revenue Operations, Business Operations, Customer Success Strategy, and Chief of Staff style roles where I can help organizations scale their operating systems. If you're building or scaling a customer-centric organization, I’d love to connect.

Location

Bengaluru

AI stack

claude code

claude

elevenlabs

gemini

openai

perplexity

Work experience

Customer Success Manager at Arrowhead, Aug 2026 - Present · 1 mo, Bengaluru, Karnataka, India, • Manage a team of 2 Customer Success Associates, overseeing customer onboarding, go-lives, adoption and day-to-day customer engagement for enterprise customers using AI-powered calling agents. • Own accounts from POC (proof-of-concept) through conversion to MSA (paid) stage, driving trial engagement, adoption and close. • Monitor customer usage, satisfaction and account health metrics to identify adoption gaps and potential issues proactively. • Coordinate with Product, AI/QC and Operations teams to investigate customer issues, drive resolution and ensure reliable deployments. • Enable customers on new product capabilities, updates and best practices to improve adoption and value realization.

Senior Business Operations Associate at Haber, Apr 2023 - Oct 2025 · 2 yrs 7 mos, Pune District, Maharashtra, India, -Led regional operations, doubling MRR from ₹5Cr to ₹10Cr by streamlining workflows and reducing process gaps. -Owned sales forecasting, demand planning, and business retention, improving accuracy and execution. Implemented SOPs for dispatches, exports, and payment collections, improving compliance and reducing errors. -Partnered with finance, supply chain, and customer success teams to resolve escalations, ensure SLA adherence, and mitigate revenue leakages. -Supported CXO-level reviews with data-backed reporting, dashboards, and performance insights. Improved customer engagement across ITC, Tata Steel, Aditya Birla, Sunmarc, Quantum Papers (Nigeria), Abu Dhabi National Paper Mills.

Sales Operations Associate at Haber, Feb 2022 - Apr 2023 · 1 yr 3 mos, Pune District, Maharashtra, India

Sr. Pre Sales Associate at BYJU'S, Aug 2021 - Feb 2022 · 7 mos, Indore, 1. Leveraged 'LeadSquared' CRM to drive sales and generate revenue exceeding ₹100 lakhs. 2. Consistently surpassed revenue targets, significantly impacting the company's overall success. 3. Captured new business opportunities and expanded the customer base in the Madhya Pradesh & Maharashtra regions. 4. Utilized a data-driven approach to identify and capitalize on sales opportunities, leading to consistent revenue growth and market dominance. 5. Fostered long-term partnerships and drove customer loyalty by building strong relationships with clients and stakeholders. 6. Recognized for outstanding performance and invaluable contributions to the sales team's success.

Guest RJ at Mirchi, May 2019 - Jul 2019 · 3 mos, Bhopal, Madhya Pradesh, India

Education

Master of Business Administration - MBA, Operations Management, NMIMS CDOE

Bachelor of Science - BS, Electronics, Career College Bhopal

Public links

sagar-antara-saraf-n0ukzgs.gamma.site: https://sagar-antara-saraf-n0ukzgs.gamma.site/