Sagar Saini profile photo 1 on Tal

Sagar Saini

Driving Exceptional Customer Experience

Bengaluru

6+ years of work experience

zagg.money
Apr 20268 mosPresent

Bengaluru

Rio Money (Acquired by Zaggle)
Oct 20241 yr 7 mosApr 2026

Bengaluru

Handle inbound and outbound customer interactions * Support team operations and assist in managing performance targets * Monitor team productivity and ensure service quality standards
NoBroker.com
Jan 20244 mosApr 2024

Bengaluru

* Led a sales team to consistently achieve revenue targets * Monitored team performance and provided coaching to improve conversions * Implemented strategies to enhance team efficiency and output
Crio.Do
Sep 20224 mosDec 2022

Bengaluru

* Managed customer support team to achieve performance targets * Ensured high customer satisfaction and resolution efficiency * Tracked KPIs and drove team accountability
Navi
May 20202 yrs 5 mosSep 2022

Bengaluru

* Managed customer support and sales teams * Handled escalations and improved customer experience * Contributed to achieving business and sales targets
Concentrix (CNX)
Sep 20181 y 1 moOct 2019

Bengaluru

Sagar’s AI Stack

ChatGPT
ChatGPT

Education

MULSHI INSTITUTE OF BUSINESS MANAGEMENT (MIBM),PUNE

Master of Business Administration - MBA, Marketing

MULSHI INSTITUTE OF BUSINESS MANAGEMENT (MIBM),PUNE

20172 yrs2019

Rajendra Vidyalaya

199814 yrs2012

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Headline

Driving Exceptional Customer Experience

About

Experienced Customer Support Associate with a demonstrated history of working in the financial services industry. Skilled in Research, Customer Support, Market Research, Customer Service, and Customer Experience. Strong support professional graduated from Rajendra Vidyalaya.

Location

Bengaluru

AI stack

ChatGPT

Work experience

Manager at zagg.money, Apr 2026 - Present · 8 mos, Bengaluru

Customer Specialist at Rio Money (Acquired by Zaggle), Oct 2024 - Apr 2026 · 1 yr 7 mos, Bengaluru, Handle inbound and outbound customer interactions * Support team operations and assist in managing performance targets * Monitor team productivity and ensure service quality standards

Sales Team Lead at NoBroker.com, Jan 2024 - Apr 2024 · 4 mos, Bengaluru, * Led a sales team to consistently achieve revenue targets * Monitored team performance and provided coaching to improve conversions * Implemented strategies to enhance team efficiency and output

Customer Success Lead at Crio.Do, Sep 2022 - Dec 2022 · 4 mos, Bengaluru, * Managed customer support team to achieve performance targets * Ensured high customer satisfaction and resolution efficiency * Tracked KPIs and drove team accountability

Senior Executive at Navi, May 2020 - Sep 2022 · 2 yrs 5 mos, Bengaluru, * Managed customer support and sales teams * Handled escalations and improved customer experience * Contributed to achieving business and sales targets

Customer support executive at Concentrix (CNX), Sep 2018 - Oct 2019 · 1 y 1 mo, Bengaluru

Education

Master of Business Administration - MBA, Marketing, MULSHI INSTITUTE OF BUSINESS MANAGEMENT (MIBM),PUNE

Rajendra Vidyalaya

Sagar Saini - Manager in Bengaluru | Tal