---
title: "Sagar Potunuru - Senior Relationship Manager in Hyderabad | Tal"
description: "Meet Sagar Potunuru, Customer Service | Operations Specialist | Finance | Edutech | Financial Accuracy based in Hyderabad."
image: "https://tal.club/meet/sagar-potunuru/share-image"
---

# Sagar Potunuru on Tal

## Headline

Customer Service \| Operations Specialist \| Finance \| Edutech \| Financial Accuracy

## About

I am a dynamic Operations Leader with over 14 years of experience in the finance and edutech industries\. I have specialized in process optimization, team leadership, and enhancing customer satisfaction\. I have a proven track record of scaling operational efficiency, driving strategic initiatives, and ensuring strict regulatory compliance\. With strong analytical and problem\-solving skills, I deeply understand industry regulations and emerging technologies\. I excel in strategic planning, performance evaluation, financial accuracy, and customer relationship management\. Empowering teams and fostering a culture of continuous improvement has been key to my success\. Holding an MBA in Finance & Marketing, I am now seeking a Team Lead role in NBFCs, financial institutions, or edutech companies where I can continue to contribute to growth and excellence\.

## Location

Hyderabad

## Work experience

Senior Relationship Manager at MPOWER Financing, Jul 2022 \- Present · 3 yrs 10 mos, • Managing a portfolio of educational institutions, building strong relationships, and developing customized financing options to support student enrollment goals\. • Coaching and grooming team members, empowering them to provide exceptional customer service and exceed client expectations\. • Partnering with financial institutions to secure optimal loan terms and ensuring seamless loan processing for students\. • Acting as a trusted advisor, providing comprehensive financial counseling to students and families throughout the financing journey\. • Analyzing market trends and competitor offerings to ensure the institution's financing programs remain competitive and attractive to students\. • Exceeding enrollment targets by leveraging data\-driven insights to identify and connect with prospective students needing financing\. • Negotiating favorable terms with lenders, securing the most cost\-effective and flexible financing options for students • Leading a high\-performing team of 8 Customer Experience Managers and Associate Relationship Managers specializing in educational financing solutions\. • Framing and implementing strategic initiatives to increase student enrollment and secure financing for educational programs\. • Overseeing the entire student financing lifecycle, from initial inquiry to loan approval and disbursement\.

Senior Analyst at HSBC, Aug 2021 \- Jul 2022 · 1 yr, Customer Service Excellence: • Delivered exceptional support to U\.S\. online banking users by resolving technical queries related to credit and retail cards and online banking issues\. Comprehensive Support: • Resolved complex inquiries by collaborating with Relationship Managers and stakeholders to deliver effective solutions\. • Ensured timely issue resolution within turnaround times \(TATs\) by actively managing customer queries\. Enhancing Team Efficiency: • Streamlined administrative tasks by managing daily schedules and directing team activities\. • Championed process improvements and onboarded new team members by sharing expertise and clarifying procedures\. Quality Assurance: • Managed multiple work queues, ensuring Service Level Agreements \(SLAs\) compliance\. • Identified and escalated procedural gaps to UK counterparts and implemented new rework processes\. Team Communication: • Facilitated daily huddles to foster collaboration and tracked team performance through volume\-processed data\. • Achieved recognition for quality control by conducting first\-line checks on service resolutions, earning accreditation from the onshore business\.

Complaints / Escalations Handling / Quality Analyst / Trainer at HSBC, Nov 2019 \- Aug 2021 · 1 yr 10 mos

Insurance Complex Calculations at HSBC, Apr 2017 \- Nov 2019 · 2 yrs 8 mos

## Education

Master of Business Administration \- MBA, Finance & Marketing, ICFAI University

Bachelor of Commerce \- BCom, Accounting, Taxation, & Management, Berhampur University

[View the original profile](https://tal.club/meet/sagar-potunuru)

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