Sagar Kumar Tripathy profile photo 1 on Tal

Sagar Kumar Tripathy

Senior System Engineer cum Team Lead | System Administration, Remote User Support

Bengaluru

5+ years of work experience

SAR Electric Mobility
Sep 20251 yr 3 mosPresent

Bengaluru South, Karnataka, India

Feb 20233 yrs 10 mosPresent

Provide Desktop Support and IT Helpdesk support for enterprise users. Troubleshoot Windows and Mac systems, hardware, software, printers, and peripheral devices. Manage Microsoft 365 services including Outlook, Teams, and OneDrive support. Administer Active Directory including user creation, password reset, access management, and group policies. Handle ServiceNow incident tickets and ensure issue resolution within SLA timelines. Provide remote desktop support to global users and resolve VPN connectivity issues. Support networking technologies including TCP/IP, DNS, DHCP, and VPN troubleshooting. Manage Intune, MFA, and SSO-related support activities. Perform onboarding and offboarding activities including account setup and system allocation.
SAR Electric Mobility
Feb 20232 yrs 8 mosSep 2025

On-site

Administer and troubleshoot Sophos Firewall, Aruba Access Points, and Sophos Endpoint Security, ensuring optimal network security and endpoint protection. • Manage Active Directory user lifecycle, including account creation, access provisioning, password resets, and group policy enforcement. • Oversee Microsoft Office 365 administration, ensuring seamless access, license management, and user support across the organization. • Provide first-line technical support by responding to IT helpdesk tickets, resolving issues related to hardware, software, and network connectivity.
Laptopkart
Mar 20221 yrFeb 2023

Bengaluru, Karnataka, India

Deployed and configured laptops, workstations, and peripheral devices for internal and remote employees, ensuring seamless onboarding and operational readiness. • Installed, maintained, and performed preventive support on PCs, printers, and IT hardware to minimize downtime and enhance system reliability. • Managed IT assets using Fresh service, maintaining accurate inventory records and ensuring proper tracking of deployed equipment. • Coordinated and delegated support tasks to engineers based on issue type and priority, while driving process improvements to enhance team workflow.
Mar 20221 yrFeb 2023

Provisioned and configured IT equipment for onsite and remote employees. Managed IT assets using Freshservice for inventory tracking and reporting. Coordinated daily IT support activities to improve operational efficiency. Provided technical support for hardware, software, printers, and network-related issues.
CMS IT Services
Apr 202111 mosFeb 2022

Bangalore Urban district, India

• Performed installations, upgrades, and backups of operating systems and software applications, ensuring system stability and data integrity. • Resolved technical issues related to hardware, software, and network connectivity using remote diagnostic tools and the HPSM ticketing system. • Provided end-user support via phone, email, and in-person interactions, addressing configuration issues, bug fixes, and general troubleshooting. • Created and maintained detailed documentation of troubleshooting procedures and solutions to support knowledge sharing and process consistency.
CMS IT Services
Apr 202111 mosFeb 2022

Performed OS installations, upgrades, backups, and system maintenance. Provided technical support for hardware and software-related issues. Troubleshot desktop, laptop, printer, and peripheral device issues. Maintained technical documentation and troubleshooting procedures.

Sagar’s AI Stack

claude code
claude code
gemini
gemini
github copilot
github copilot

Education

State Council for Technical Education and Vocational Training (SCTE & VT), Odisha

Diploma, Electronics & Telecommunication

State Council for Technical Education and Vocational Training (SCTE & VT), Odisha

20073 yrs2010

Diploma, Electronics & Telecomunication Engineering

SCTE & VT

20073 yrs2010

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Headline

Senior System Engineer cum Team Lead | System Administration, Remote User Support

About

SAR Electric Mobility benefits from contributions in network security and system administration, ensuring seamless operations and robust endpoint protection. Proactively managing Sophos Firewall, Aruba Access Points, and Microsoft Office 365, the team enhances IT efficiency while troubleshooting user issues with precision. Equipped with a diploma in Electronics & Telecommunication Engineering and CCNA certification, the focus remains on delivering user-centric IT solutions. Motivated by a commitment to organizational growth, the team aims to foster secure, streamlined environments through collaborative problem-solving and technical expertise.

Location

Bengaluru

AI stack

claude code

gemini

github copilot

Work experience

System Administrator at SAR Electric Mobility, Sep 2025 - Present · 1 yr 3 mos, Bengaluru South, Karnataka, India

Senior System Engineer at SAR Group / Lectrix Technologies Pvt. Ltd. / Livguard Drivetrain Pvt. Ltd., Feb 2023 - Present · 3 yrs 10 mos, Provide Desktop Support and IT Helpdesk support for enterprise users. Troubleshoot Windows and Mac systems, hardware, software, printers, and peripheral devices. Manage Microsoft 365 services including Outlook, Teams, and OneDrive support. Administer Active Directory including user creation, password reset, access management, and group policies. Handle ServiceNow incident tickets and ensure issue resolution within SLA timelines. Provide remote desktop support to global users and resolve VPN connectivity issues. Support networking technologies including TCP/IP, DNS, DHCP, and VPN troubleshooting. Manage Intune, MFA, and SSO-related support activities. Perform onboarding and offboarding activities including account setup and system allocation.

Senior System Engineer at SAR Electric Mobility, Feb 2023 - Sep 2025 · 2 yrs 8 mos, On-site, Administer and troubleshoot Sophos Firewall, Aruba Access Points, and Sophos Endpoint Security, ensuring optimal network security and endpoint protection. • Manage Active Directory user lifecycle, including account creation, access provisioning, password resets, and group policy enforcement. • Oversee Microsoft Office 365 administration, ensuring seamless access, license management, and user support across the organization. • Provide first-line technical support by responding to IT helpdesk tickets, resolving issues related to hardware, software, and network connectivity.

IT Administrator at Laptopkart, Mar 2022 - Feb 2023 · 1 yr, Bengaluru, Karnataka, India, Deployed and configured laptops, workstations, and peripheral devices for internal and remote employees, ensuring seamless onboarding and operational readiness. • Installed, maintained, and performed preventive support on PCs, printers, and IT hardware to minimize downtime and enhance system reliability. • Managed IT assets using Fresh service, maintaining accurate inventory records and ensuring proper tracking of deployed equipment. • Coordinated and delegated support tasks to engineers based on issue type and priority, while driving process improvements to enhance team workflow.

Senior Information Technology Administrator at Laptop Kart, Mar 2022 - Feb 2023 · 1 yr, Provisioned and configured IT equipment for onsite and remote employees. Managed IT assets using Freshservice for inventory tracking and reporting. Coordinated daily IT support activities to improve operational efficiency. Provided technical support for hardware, software, printers, and network-related issues.

service desk team coordinator at CMS IT Services, Apr 2021 - Feb 2022 · 11 mos, Bangalore Urban district, India, • Performed installations, upgrades, and backups of operating systems and software applications, ensuring system stability and data integrity. • Resolved technical issues related to hardware, software, and network connectivity using remote diagnostic tools and the HPSM ticketing system. • Provided end-user support via phone, email, and in-person interactions, addressing configuration issues, bug fixes, and general troubleshooting. • Created and maintained detailed documentation of troubleshooting procedures and solutions to support knowledge sharing and process consistency.

Senior Customer Support Engineer at CMS IT Services, Apr 2021 - Feb 2022 · 11 mos, Performed OS installations, upgrades, backups, and system maintenance. Provided technical support for hardware and software-related issues. Troubleshot desktop, laptop, printer, and peripheral device issues. Maintained technical documentation and troubleshooting procedures.

Education

Diploma, Electronics & Telecommunication, State Council for Technical Education and Vocational Training (SCTE & VT), Odisha

Diploma, Electronics & Telecomunication Engineering, SCTE & VT