Sagar Kumar profile photo 1 on Tal

Sagar Kumar

Product Support / Application Support & Delivery Engineer

Yamunanagar

4+ years of work experience

Exotel
Sep 202510 mosPresent

Gurugram, Haryana, India

Responsible for providing advanced technical support to customers, troubleshooting complex product issues, ensuring smooth system performance, and collaborating with cross-functional teams to deliver reliable telecom and cloud communication solutions.
BeeperMD
Jul 20253 mosSep 2025

Chandigarh, India

LASERTECH SOLUTION & SERVICES
May 20241 yr 3 mosJul 2025

Haryana, India

Ameyo
Oct 20212 yrs 5 mosFeb 2024

Gurugram, Haryana, India

 Providing critical support in the troubleshooting and resolution of application errors within the production environment.  Offering support for the Ameyo Dialer software, addressing reported issues, and ensuring client satisfaction.  Working with technologies such as PostgreSQL, Linux, Basic-Cloud, server administration, Zabbix, Jira, Salesforce, and server maintenance to deliver comprehensive technical solutions.  Collaborating with cross-functional teams to guarantee smooth product support and customer service provision

Education

Seth Jai Parkash Mukand Lal Inst. of Engineering & Technology

Bachelor's degree, Computer science engineering

Seth Jai Parkash Mukand Lal Inst. of Engineering & Technology

20174 yrs2021

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Sagar Kumar on Tal

Headline

Product Support / Application Support & Delivery Engineer

About

I’m a Product Support & Application Support Engineer with 3+ years of experience in Technical support, and VoIP solutions. My expertise spans PostgreSQL, Linux, Asterisk, SIP, AWS, Root Cause Analysis, and Docker, with a proven track record of resolving complex production issues, optimizing operational efficiency, and enhancing customer experience. I’ve supported industries ranging from telephony and cloud contact centers to predictive maintenance platforms and healthcare tech, collaborating closely with engineering, QA, and product teams to deliver seamless solutions and reliable support. Key strengths I bring to the table: Deep troubleshooting skills across applications, servers, and networks Incident management with tools like Jira, Zabbix, and Salesforce Cross-functional collaboration to implement quick and effective fixes A passion for continuous learning in DevOps, cloud, and advanced VoIP systems I’m always eager to explore innovative technologies and contribute to building robust, customer-focused systems.

Location

Yamunanagar

Work experience

Product Support Engineer II at Exotel, Sep 2025 - Present · 10 mos, Gurugram, Haryana, India, Responsible for providing advanced technical support to customers, troubleshooting complex product issues, ensuring smooth system performance, and collaborating with cross-functional teams to deliver reliable telecom and cloud communication solutions.

Product Support Specialist at BeeperMD, Jul 2025 - Sep 2025 · 3 mos, Chandigarh, India

Application Support Engineer at LASERTECH SOLUTION & SERVICES, May 2024 - Jul 2025 · 1 yr 3 mos, Haryana, India

Product Support Engineer at Ameyo, Oct 2021 - Feb 2024 · 2 yrs 5 mos, Gurugram, Haryana, India,  Providing critical support in the troubleshooting and resolution of application errors within the production environment.  Offering support for the Ameyo Dialer software, addressing reported issues, and ensuring client satisfaction.  Working with technologies such as PostgreSQL, Linux, Basic-Cloud, server administration, Zabbix, Jira, Salesforce, and server maintenance to deliver comprehensive technical solutions.  Collaborating with cross-functional teams to guarantee smooth product support and customer service provision

Education

Bachelor's degree, Computer science engineering, Seth Jai Parkash Mukand Lal Inst. of Engineering & Technology

Sagar Kumar - Product Support Engineer II in Yamunanagar | Tal