Headline

Assistant Manager at Shiji Global in OTC

About

Experienced Account Manager with a demonstrated history of working in the food production industry and currently working in a MNC. Skilled in Accounting, English, Goods and Services Tax (GST), Microsoft Excel, and Training. Strong sales professional with a B.COM focused in Business/Commerce, General from Dr. Bhim Rao Ambedkar University, Agra.

Location

New Delhi

Work experience

Assistant Manager at Shiji Group, Jan 2025 - Present · 1 yr 6 mos, India, Billing & Revenue Integrity: Manage the end-to-end billing lifecycle for enterprise portfolios, ensuring precise invoice configuration, milestone billing, and accurate multi-currency/FX processing. ​Proactive Collection & Negotiation: Lead collection strategies for high-exposure delinquent accounts; negotiate structured payment terms or settlements while maintaining strong client relationships. ​Dispute Root-Cause Analysis: Investigate and rapidly resolve complex pricing, tax, or contractual discrepancies to eliminate barriers to payment and reduce ledger leakage. ​Ledger Control & Month-End: Execute month-end close activities for accounts receivable, including ledger revaluations, unbilled revenue tracking, aging analysis, and bad-debt provisioning. ​Process Optimization & Mentorship: Identify workflow bottlenecks to drive ERP/automation enhancements and provide functional guidance and training to junior team members. ​Target Impact Metrics ​DSO Reduction: Actively drives down Days Sales Outstanding through targeted, relationship-focused collection strategies. ​Billing Excellence: Maintains an invoice accuracy benchmark of over 99.5% to eliminate internal billing disputes. ​CEI Maximization: Optimizes the Collection Effectiveness Index by ensuring cash is collected rapidly within agreed payment terms.

Senior Associate at Johnson Controls, Jan 2023 - Dec 2024 · 2 yrs, Gurugram, Answered and resolved customer questions regarding problems with their account over calls and email. Kept track of assigned accounts to identify outstanding debts. Planned course of action to recover outstanding payments. Located and contacted debtors to inquire about their payment status. Negotiated payoff deadlines or payment plans. Handled questions or complaints. Investigated and resolved discrepancies. Built trust relationships with payers when possible to avoid future issues. Updated account status and database regularly. Complied with requirements when legal action is unavoidable.

Account Executive at Exl Service Private Limited,Noida, Mar 2022 - Jan 2023 · 11 mos, Noida, Billing Execution & Contract Management ​Own the end-to-end billing cycle for complex enterprise accounts, ensuring 100% accuracy in invoice generation, Milestone Billing, and Usage-Based Billing. ​Review complex commercial agreements and statements of work (SOWs) to configure billing schedules in the ERP system in compliance with standard corporate policies. ​Manage multi-currency transactions, ensuring correct exchange rate application and accurate accounting for foreign exchange (FX) variances at the point of invoicing. ​2. Dispute Resolution & Quality Assurance ​Serve as the first point of escalation for high-priority or complex billing disputes, conducting root-cause analysis to resolve pricing, tax, or quantity discrepancies. ​Issue credit memos, debit notes, and manual adjustments, ensuring proper internal approvals and strict adherence to internal controls (e.g., SOX compliance). ​Conduct regular quality audits on invoices generated by junior team members to minimize billing errors and subsequent leakage. ​3. Reporting, Reconciliations & Month-End Close ​Execute month-end close activities for the billing sub-ledger, including unbilled revenue accruals, deferred revenue reconciliations, and matching ledger balances. ​Track, analyze, and report on key billing metrics, including Billing Accuracy Rate, Unbilled Revenue balances, and Cycle Time to Invoicing. ​Provide necessary documentation and walkthroughs for internal and external global audit teams. ​4. Process Excellence & Team Support ​Identify bottlenecks in the billing workflow and spearhead process improvement projects (such as implementing RPA/automation or optimizing ERP workflows). ​Act as a mentor to junior associates, leading training sessions on complex billing scenarios, ERP updates, and compliance standards. ​Collaborate closely with the Accounts Receivable, Collections, and Sales Operations teams to optimize the overall cash conversion cycle.

Account Manager at Ramway Foods Pvt Ltd, Nov 2020 - Mar 2022 · 1 yr 5 mos, Aligarh, Assisted customers in finding a way to meet financial obligations without getting further behind. Placed phone calls to customers to remind them of payments and account balance. Prepared delinquent account reports for management. Made Credit and Debit notes for Client and vendor.

Education

B.COM, Business/Commerce, General, Dr. Bhim Rao Ambedkar University, Agra

Bachelor of Laws - LLB, Tax Law/Taxation, SHRI VARSHNEY COLLEGE,ALIGARH