Headline

IT Project Manager | Driving Digital Transformation, RPA & Generative AI | Automation

About

I lead automation and digital transformation programs in insurance technology - the kind of work where a single bot going down at 2 AM becomes my problem, and a smart integration saves the business ₹18 lakhs a year. Over 9+ years in BFSI, I've moved from network operations into full-stack Project and Program Management, now running RPA, GenAI, and cloud initiatives at HDFC Life. I lead a team of 10+ (developers, support engineers, BAs) delivering across policy issuance, claims, and underwriting with a zero-defect production track record. What I bring: → 60+ automation solutions delivered on AutomationEdge, cutting manual effort and turnaround time across business functions → GenAI and Microsoft Copilot rollouts that reduced MTTR by 40% and embedded AI into daily developer workflows → AWS cloud modernisation programs delivering ₹18L+ in recurring infrastructure savings, with zero InfoSec/audit gaps → End-to-end SDLC ownership, requirements through UAT, deployment, and post-production governance Recognized as Employee of the Quarter (three times) and Top Performer for three consecutive years, not because I chase recognition, but because I care about the operational efficiency behind it. I'm always glad to connect with people working in Automation, AI, Cloud, and BFSI Technology, whether that's peer exchange, mentoring, or new opportunities in Program/Delivery Management. 📩 Open to conversations, feel free to reach out.

Location

Mumbai

AI stack

claude code

claude

gemini

openai

Microsoft Copilot

Napkin AI

Work experience

Deputy Manager at HDFC Life, Aug 2025 - Present · 1 yr 1 mo, Mumbai, • Delivered 60+ RPA and intelligent automation solutions across policy issuance, claims, and underwriting; operational efficiency improved by 30 to 50% across teams. • Responsible for end-to-end SDLC governance on automation and cloud projects: requirements, solution design, development reviews, UAT, and post-production support. Zero-defect production track record maintained throughout. • Manages a team of 10 RPA developers and 5 Production Support members; covers sprint planning, task allocation, code reviews, and performance feedback. • UAT frameworks set up in coordination with business owners, covering defect tracking, regression cycles, and formal sign- offs before every production go-live. • Post-production bot stability managed through L2/L3 incident triage, root cause analysis, and permanent fix validation; MTTR reduced by 40%. • Implemented Microsoft Copilot within the internal development application at HDFC Life, independently handling the full rollout from planning to go-live. Improved developer productivity and embedded AI-assisted capabilities into the delivery pipeline. • Currently leading chatbot implementation for HDFC Life end to end, independently managing requirements, design, vendor coordination, and phased deployment. • GenAI integrated into operations to improve incident response times and reduce manual intervention across automation workflows. • Cross-functional delivery across RPA, cloud infrastructure, business, and vendor teams; stakeholder alignment maintained from project kick-off to sign-off. • AWS cloud modernisation delivered with Rs. 18L in infrastructure cost savings and full InfoSec and regulatory compliance. • InfoSec, VAPT, and audit governance maintained with zero audit gaps; risks and dependencies tracked through RAID throughout project lifecycle. • Regular engagement with senior leadership to surface automation opportunities, shape roadmaps, and keep delivery aligned with business priorities.

Associate Manager at HDFC Life, Dec 2022 - Aug 2025 · 2 yrs 9 mos, Mumbai Metropolitan Region, Leading automation initiatives as part of the Automation COE across multiple business verticals Managing Agile squads of developers and support team members Guiding development and QA for RPA deliverables Communicating with stakeholders and senior leadership on business requirements and automation roadmaps Overseeing system upgrades, vendor billing, and SLA compliance

Sr. Network Analyst at NCR Corporation, Jan 2022 - Dec 2022 · 1 yr, Mumbai, Maharashtra, India, Monitoring network using SNMP protocol tools like DCS & NEOS for BOB, KOTAK, HDFC banks Maintaining Cisco Routers, Modems (Skyedge, Hughes, POE) Providing direct resolution support through assessing cause of problems and informing customers on steps to resolve problems Providing the initial point of contact for technical problems and perform problem diagnosis, resolution, or escalation Providing remote support to second level maintenance from switch and ensure to make the application online by checking all the parameters Initiating an escalation process according to the incident management process which includes all senior authorities and also asking them for their support if there is a need for that Informing the customers of all the escalation performance metrics and reviewing the root cause of escalation with the aim of improving the escalation procedures and also maintaining the compliance with the regional as well as corporate policies. Preparing daily & monthly Chronic reports of ATM WAN Link down/uptime report, Incident reports as per requirement

Operations Manager at Keystone Systech Pvt. Ltd., Dec 2019 - Dec 2021 · 2 yrs 1 mo, Mumbai Area, India, Directed RPA production support, improving uptime and reducing system downtime by 25% Collaborated across teams to enhance automation workflows Resolved critical incidents and performed root cause analyses Managed vendor relationships and ensured SLA compliance

Senior Network Analyst at NCR Corporation, Mar 2017 - Sep 2019 · 2 yrs 7 mos, Mumbai, Monitoring ATM networks for indications of trouble Reacting to all electronic alerts and customer reports of trouble. Generating or verifying the generation of a GEMS incident for all problems detected or reported Performing initial diagnosis and trouble isolation. Proactively notifying customers of all problems within SLA guidelines Remotely resolving incidents within their capability. Working with other Support Specialists in order to coordinate and quickly resolve customer issues Providing regular updates to customers as efforts for resolution progress Documenting all actions taken to resolve incidents in GEMS Ensuring the correct and timely closure and completion of all incidents in GEMS Completing target in time Gasper handelling.

Education

Bachelor of Engineering, Electronics, University of Mumbai

School, secondary, L.S.Vidyalaya