Headline

Team Leader

About

Team Leadership and Management: Effectively lead and motivate team members to achieve organizational goals. Foster a collaborative environment, ensure task delegation aligns with individual strengths, and provide continuous support and guidance to enhance team performance. Shift Scheduling and Workforce Planning: Coordinate and manage employee shift schedules to ensure optimal coverage and productivity. Balance operational needs with employee availability while maintaining compliance with labor laws and organizational policies. Payroll Coordination: Oversee accurate and timely payroll processing, including tracking attendance, leaves, and overtime. Collaborate with HR and finance teams to ensure employee compensation aligns with company policies and statutory regulations. Conflict Resolution and Empathy: Handle workplace conflicts with a balanced approach, focusing on open communication and mutual understanding. Demonstrate empathy in all interactions to build trust, promote a positive work environment, and address employee concerns effectively. Client Communication and Relationship Management: Maintain clear and professional communication with clients to understand their needs and ensure satisfaction. Act as a reliable point of contact, resolving issues promptly and building long-term business relationships. KPI Management and Reporting: Track and analyze key performance indicators (KPIs) to evaluate team effectiveness and business outcomes. Prepare detailed reports and present actionable insights to leadership for continuous improvement and strategic planning

Location

Chandigarh

Work experience

Sales Team Lead at TP, Jan 2025 - Present · 1 yr 6 mos, India

Sales Team Lead at TP, May 2023 - Present · 3 yrs 2 mos

Customer Sales and Service Team Lead at Teleperformance Global Services, May 2023 - Present · 3 yrs 2 mos, On-site

Services Sales Specialist at Teleperformance Global Services, May 2023 - Dec 2024 · 1 yr 8 mos, Remote

Education

Bachelor of Pharmacy, Bpharmacy, R.P College of Pharmacy