Sagar Vira profile photo 1 on Tal

Sagar Vira

Senior Specialist Account Management

Kalyan

9+ years of work experience

ProHance
Aug 20242 yrsPresent

Navi Mumbai, Maharashtra, India

Served as the primary client liaison for global programs, managing stakeholder communication, issue resolution, and cross-functional collaboration across Operations, Engineering, Finance, and Support teams to ensure high customer satisfaction and platform reliability. Led end-to-end delivery of operational and product enhancement initiatives by translating business requirements into structured user stories, managing dependencies, prioritization, timelines, and resource coordination. Designed and automated KPI dashboards and executive reports using Excel, Tableau, and Power BI, improving reporting visibility, operational tracking, and data-driven decision-making. Built and standardized operational workflows, governance frameworks, and process documentation, improving operational efficiency, Customer Success maturity, and data quality across platforms. Coordinated compliance, audit, and governance activities, ensuring documentation readiness, process adherence, risk mitigation, and support for vendor and security assessments. Drove continuous improvement and automation initiatives that enhanced operational scalability, optimized processes, and improved delivery efficiency in fast-paced global environments.
IDS Infotech Limited
Dec 20238 mosJul 2024

Remote

Analyzed complex customer and operational datasets to generate actionable insights supporting business growth, operational planning, forecasting, and service delivery improvements. Partnered with Finance and cross-functional teams to ensure pricing accuracy, contract readiness, onboarding compliance, and operational alignment for client programs and renewals. Designed and automated centralized Power BI dashboards, replacing manual Excel reporting and improving visibility into KPIs, utilization, delivery health, and operational performance. Managed project plans, schedules, budgets, milestones, and resource allocations to ensure alignment with Customer Success goals and timely project execution. Improved capacity planning and forecasting processes by identifying operational risks, dependencies, and performance gaps while driving proactive corrective actions through root-cause analysis. Led cross-functional coordination and operational reporting initiatives to improve service performance, delivery governance, and leadership visibility into key operational metrics.
HERE Technologies
Jan 20221 yr 11 mosNov 2023

Navi Mumbai, Maharashtra, India

Led KPI governance and performance reporting for the Autonomous Driving and HD Maps portfolio, enabling leadership visibility into operational performance, forecasting, and strategic planning. Managed compliance reporting, audit readiness, and statutory governance activities using advanced Excel automation to ensure reporting accuracy, timeliness, and regulatory adherence. Acted as the Clarity PPM platform SME, overseeing incident management, access governance, change management, and operational compliance while utilizing JIRA for workflow governance and issue tracking. Facilitated risk management and service continuity planning by proactively identifying operational risks, driving mitigation actions, and supporting operational readiness across global teams. Delivered end-to-end project management for key programs, managing milestones, dependencies, budgets, timelines, and resource alignment to ensure successful execution. Identified and implemented process optimization and automation initiatives that improved operational scalability, cost efficiency, workflow accuracy, and overall throughput.
HERE Technologies
Oct 20192 yrs 3 mosDec 2021

Navi Mumbai, Maharashtra, India

Collaborated with the IMT team to automate manual tasks in Clarity Tool. Demonstrated project management leadership from execution to completion, ensuring SLAs with Production & Development teams. Efficient time management for timely task completion. Collaborated with engineering for automated quality processes and adopted Agile methodology. Contributed to cost-saving initiatives and participated in an organization-wide innovation campaign, sharing high-potential ideas.
HERE Technologies
May 20172 yrs 6 mosOct 2019

Navi Mumbai, Maharashtra, India

Leveraged analytical and problem-solving skills to devise effective solutions. Passionate about learning and committed to continual improvement. Created automated Microsoft Excel dashboards to monitor team performance. Contributed to analyzing and creating HD Maps for Highly Autonomous Driving environments.

Education

Mumbai University Mumbai

Mumbai University Mumbai

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Headline

Senior Specialist Account Management

About

Results-driven Operations, Customer Success, and Program Management professional with 9+ years of experience leading cross-functional initiatives, optimizing operational processes, and delivering data-driven business outcomes across global environments. Experienced in stakeholder management, KPI governance, business analysis, project delivery, process automation, compliance management, and operational strategy. Skilled at collaborating with Operations, Engineering, Finance, and Customer Success teams to improve efficiency, enhance reporting visibility, and drive scalable operational improvements. Hands-on expertise in Excel Automation, Power BI, Tableau, JIRA, Clarity PPM, MySQL, KPI Reporting, Capacity Planning, Workflow Governance, and Operational Analytics. Key strengths include: • Program & Project Management • Customer Success Operations • Process Optimization & Automation • KPI Governance & Executive Reporting • Stakeholder & Client Management • Cross-Functional Collaboration • Risk, Compliance & Audit Readiness • Data Analysis & Business Insights Passionate about solving operational challenges, improving delivery efficiency, and enabling business growth through strategic execution and continuous improvement.

Location

Kalyan

Work experience

Senior Specialist Account Management at ProHance, Aug 2024 - Present · 2 yrs, Navi Mumbai, Maharashtra, India, Served as the primary client liaison for global programs, managing stakeholder communication, issue resolution, and cross-functional collaboration across Operations, Engineering, Finance, and Support teams to ensure high customer satisfaction and platform reliability. Led end-to-end delivery of operational and product enhancement initiatives by translating business requirements into structured user stories, managing dependencies, prioritization, timelines, and resource coordination. Designed and automated KPI dashboards and executive reports using Excel, Tableau, and Power BI, improving reporting visibility, operational tracking, and data-driven decision-making. Built and standardized operational workflows, governance frameworks, and process documentation, improving operational efficiency, Customer Success maturity, and data quality across platforms. Coordinated compliance, audit, and governance activities, ensuring documentation readiness, process adherence, risk mitigation, and support for vendor and security assessments. Drove continuous improvement and automation initiatives that enhanced operational scalability, optimized processes, and improved delivery efficiency in fast-paced global environments.

Business Operations Analyst at IDS Infotech Limited, Dec 2023 - Jul 2024 · 8 mos, Remote, Analyzed complex customer and operational datasets to generate actionable insights supporting business growth, operational planning, forecasting, and service delivery improvements. Partnered with Finance and cross-functional teams to ensure pricing accuracy, contract readiness, onboarding compliance, and operational alignment for client programs and renewals. Designed and automated centralized Power BI dashboards, replacing manual Excel reporting and improving visibility into KPIs, utilization, delivery health, and operational performance. Managed project plans, schedules, budgets, milestones, and resource allocations to ensure alignment with Customer Success goals and timely project execution. Improved capacity planning and forecasting processes by identifying operational risks, dependencies, and performance gaps while driving proactive corrective actions through root-cause analysis. Led cross-functional coordination and operational reporting initiatives to improve service performance, delivery governance, and leadership visibility into key operational metrics.

Business Operations Analyst II at HERE Technologies, Jan 2022 - Nov 2023 · 1 yr 11 mos, Navi Mumbai, Maharashtra, India, Led KPI governance and performance reporting for the Autonomous Driving and HD Maps portfolio, enabling leadership visibility into operational performance, forecasting, and strategic planning. Managed compliance reporting, audit readiness, and statutory governance activities using advanced Excel automation to ensure reporting accuracy, timeliness, and regulatory adherence. Acted as the Clarity PPM platform SME, overseeing incident management, access governance, change management, and operational compliance while utilizing JIRA for workflow governance and issue tracking. Facilitated risk management and service continuity planning by proactively identifying operational risks, driving mitigation actions, and supporting operational readiness across global teams. Delivered end-to-end project management for key programs, managing milestones, dependencies, budgets, timelines, and resource alignment to ensure successful execution. Identified and implemented process optimization and automation initiatives that improved operational scalability, cost efficiency, workflow accuracy, and overall throughput.

Spatial Data Specialist II at HERE Technologies, Oct 2019 - Dec 2021 · 2 yrs 3 mos, Navi Mumbai, Maharashtra, India, Collaborated with the IMT team to automate manual tasks in Clarity Tool. Demonstrated project management leadership from execution to completion, ensuring SLAs with Production & Development teams. Efficient time management for timely task completion. Collaborated with engineering for automated quality processes and adopted Agile methodology. Contributed to cost-saving initiatives and participated in an organization-wide innovation campaign, sharing high-potential ideas.

Spatial Data Specialist I at HERE Technologies, May 2017 - Oct 2019 · 2 yrs 6 mos, Navi Mumbai, Maharashtra, India, Leveraged analytical and problem-solving skills to devise effective solutions. Passionate about learning and committed to continual improvement. Created automated Microsoft Excel dashboards to monitor team performance. Contributed to analyzing and creating HD Maps for Highly Autonomous Driving environments.

Education

Mumbai University Mumbai