---
title: "Sadik Sheikh - Bda in Bengaluru | Tal"
description: "Meet Sadik Sheikh, Business Development Associate based in Bengaluru. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/sadik-sheikh/share-image"
---

# Sadik Sheikh on Tal

## Headline

Business Development Associate

## About

A Bachelor of Business Administration graduate from Bangalore University, currently contributing as a Business Development Associate at Bhanzu, an EdTech SaaS platform\. Manages a diverse portfolio of customer accounts, excelling in customer lifecycle management, onboarding processes, and proactive engagement strategies\. Demonstrates expertise in improving user activation rates and maintaining high customer satisfaction levels by leveraging structured communication and milestone\-based interventions\. At Bhanzu, collaborates with cross\-functional teams to address platform issues and enhance the user experience\. Contributed to a significant reduction in customer drop\-off rates by implementing targeted re\-engagement strategies\. Motivated by a commitment to delivering value and fostering long\-term relationships, aims to empower teams through collaboration and shared success while driving impactful outcomes for customers and the organization\.

## Location

Bengaluru

## AI stack

claude code

claude

codex

deepseek

openai

ChatGPT Images

## Work experience

Bda at Bhanzu, Jan 2026 \- Present · 9 mos, Bengaluru, Business Development Associate \| Bhanzu — EdTech SaaS Platform Jan 2026 – Present Manage the customer journey for individual parent/learner accounts across the US and Canada, from initial engagement through onboarding and long\-term retention\. Improved customer activation rates by 25% by redesigning onboarding workflows and building structured engagement touchpoints Reduced customer churn by 20% through proactive retention strategies and milestone\-based success planning Maintained 90%\+ CSAT while handling escalations, onboarding conversations, and parent/learner support Cut manual operational effort by 30% by introducing AI\-assisted documentation and process automation Partner cross\-functionally with Product and Support teams to resolve platform issues and improve the end\-to\-end customer experience Skills: Customer Onboarding · Lifecycle Management · Churn Reduction · CRM Operations \(HubSpot, Salesforce\) · Escalation Handling · Workflow Automation · Consumer/B2C EdTech

Customer Success Executive at Wizklub, Jul 2024 \- Dec 2025 · 1 yr 6 mos, Managed high\-volume customer support operations across email, chat, and virtual communication channels\. Maintained 95%\+ SLA adherence while improving escalation response efficiency\. Reduced escalation rates by 30% through workflow optimization and improved communication processes\. Created SOPs and internal documentation to improve operational consistency and onboarding efficiency\.

Senior Customer Support Executive at WIZKLUB / CIEL HR Services, Dec 2023 \- Dec 2025 · 2 yrs 1 mo, Handled customer interactions and support requests, identifying intent and providing accurate resolutions\. Managed complex concerns and escalations with professionalism, empathy, and clear communication\. Documented interactions and coordinated with internal teams through resolution\. Worked with digital customer systems while maintaining accuracy and attention to detail\. Identified recurring issues and customer pain points to improve customer experience\.

Customer Engagement Executive at Cogent BPO, Apr 2022 \- Jul 2024 · 2 yrs 4 mos, Handled customer onboarding, issue resolution, and SLA\-driven support operations\. Maintained operational KPIs related to CSAT, workflow accuracy, and resolution efficiency\. Collaborated with cross\-functional teams to improve service delivery and customer experience\.

Counselor at Educonnect Australia, Guided customers through requirements, questions, and next steps using consultative communication\. Built rapport, understood individual needs, handled objections, and provided tailored information\. Maintained follow\-ups and customer records throughout the customer journey\.

## Education

Bachelor of Business Administration, bangalore university

Bachelor of Business Administration, Bengaluru City University

[View the original profile](https://tal.club/meet/sadik-sheikh)

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