---
title: "Sachin Tiwari - Customer Success Manager in Bengaluru | Tal"
description: "Meet Sachin Tiwari, Senior Key Account Manager for - GM Category II Buying & Merchandising @ApnaMart II based in Bengaluru."
image: "https://tal.club/meet/sachin-tiwari/share-image"
---

# Sachin Tiwari on Tal

## Headline

Senior Key Account Manager for \- GM Category II Buying & Merchandising @ApnaMart II

## About

Results\-driven Senior Key Account Manager in the General Merchandising Category at Apna Mart, specializing in strategic account management, vendor negotiations, and category growth\. Experienced in end\-to\-end process optimization, ensuring seamless operations and maximizing profitability\. Skilled in performance analysis, strategic buying, and merchandising, leveraging data\-driven insights to drive sales and enhance customer experience\. Adept at building strong vendor relationships, managing key accounts, and executing cost\-effective procurement strategies\. Passionate about scaling operations and driving category excellence in the e\-commerce and retail space\. 🚀

## Location

Bengaluru

## Work experience

Customer Success Manager at Umoja Marketplace, Dec 2025 \- Mar 2026 · 4 mos, • Managed key accounts including Swiggy Instamart, Blinkit, Zepto, Big Basket, Dominos, Popeyes, Ather, and Evara Cabs, ensuring high client health scores and zero escalation backlog\. • Led end\-to\-end client onboarding and lifecycle management for Tier\-1 Quick\-Commerce and QSR brands, achieving seamless operational integration\. • Managed full\-scale Gig\-Worker Manpower Solutions including “Worker Stay” accommodation logistics, daily operations, and workforce fulfillment for key accounts\. • Drove revenue generation through strategic client hunting, lead discovery, and cross\-functional coordination with operations and logistics teams\. • Managed vendor selection, payment cycles, and performance auditing, ensuring 100% service fulfillment and SLA compliance across all accounts\.

Senior Key Account Manager at Apna Mart, Sep 2024 \- Nov 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India, Senior KAM I BUYING & MERCHANDISING I General Merchandise \| Q\-Commerce & Offline Retail > Driving exponential growth for the General Merchandise \(GM\) category at Apna Mart, across both online \(Q\-commerce\) and offline retail formats\. I lead the end\-to\-end lifecycle of the category, blending data\-driven planning with agile execution across multiple retail channels\. Key Responsibilities & Achievements: >Category Ownership: Full P\\&L ownership of GM across quick commerce and offline retail > Buying & Merchandising: Strategic vendor negotiations, cost optimization, assortment curation, and lifecycle planning >Sales & Inventory Planning: SKU\-level forecasting, sell\-through tracking, and minimizing deadstock >Cataloging & NPI Management: Fast\-track onboarding of new products and brands across GM, Electronics, Beauty, Frozen & Fashion >Warehouse & Dark Store Operations: Zone\-wise inventory allocation, demand\-driven fulfillment, and shrinkage control >Vendor & Relationship Management: Building win\-win partnerships across national and regional vendors > Visibility & Campaign Management: Optimizing banner placements, platform visibility, and driving digital performance marketing tie\-ins > Category Expansion: Successfully built new verticals from scratch like Electronics,Frozen, and Fashion & Beauty >Offline Retail Support: Seamless coordination between offline sales, store planogramming, and inventory movement > Tools & Capabilities: \* Strong command over Excel, Google Sheets, and internal planning dashboards \* Data\-driven decision\-making: Funnel analytics, GMV, fill rate, ROIs, and lift analysis \* Agile with new product launches, end\-caps, combo bundling, and cross\-category planning Looking to grow further by: \* Scaling high\-growth categories across omnichannel platforms \* Integrating AI\-driven demand planning and personalization engines \* Building smarter, data\-backed supply chains and auto\-replenishment workflows

Key Account Manager \- Infuencer Marketing at MHS \| My Haul Store, Jun 2022 \- Sep 2024 · 2 yrs 4 mos, Bengaluru, Karnataka, India

Brand Onboarding Specialist at MHS \| My Haul Store, Jun 2022 \- Jun 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, \- Setting goals and developing plans for business and revenue growth \- Consulting the Clients \- Providing Solution and Services as per client requirements \- Client Relationship and Managements \- Managing Sales Cycles Process \- Researching, planning, and implementing new target market initiatives \- Researching prospective accounts in target markets \- Pursuing leads and moving them through the sales cycle \- Developing quotes and proposals for prospective clients \- Setting goals for the business development team and developing strategies to meet those goals \- Training business development staff \- Attending conferences and industry events

Key Account Manager at C4Cloud, Nov 2021 \- Jun 2022 · 8 mos, Bangalore Urban, Karnataka, India

Business Trainee at ICICI Prudential Life Insurance Company Limited, Oct 2020 \- Nov 2021 · 1 yr 2 mos, Bengaluru, Karnataka, India

Relationship Manager at ICICI Prudential Life Insurance Company Limited, Oct 2020 \- Oct 2021 · 1 yr 1 mo, • Generated leads, converted prospects into clients, and managed ongoing client relationships ensuring policy servicing and high satisfaction levels\.

## Education

Post Graduate Diploma in Management, Marketing and Finance, INDUS BUSINESS ACADEMY \- IBA, BANGALORE

PGDM, Operations Management and Supervision, INDUS BUSINESS ACADEMY \- IBA, BANGALORE

[View the original profile](https://tal.club/meet/sachin-tiwari)

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