Sachin Suvarna
Automotive Sales and Aftersales Leader | Driving Revenue Growth & Customer Satisfaction
Bengaluru
22+ years of work experience
Jun 20233 yrs 5 mosPresent
Mangaluru, Karnataka, India
Leading a team of aftersales professionals across ten branches at Karnataka Agencies Mahindra, a leading automotive dealership, to drive revenue growth, enhance customer satisfaction, and optimize service operations.
Spearheaded strategic initiatives resulting in a 19% revenue growth in FY23 and sustained momentum in FY25 Q1.
Elevated customer experience and service quality, evidenced by a 40% improvement in the Customer Satisfaction Index (CSI) score.
Drove team performance to achieve the highest Service Retention rate in the Personal Segment for FY24, recording a remarkable 51% retention rate.
Optimized the debt recovery process, leading to improved cash flow and a significant reduction in outstanding debts.
Aftersales Management, Customer Relationship Management (CRM), Dealer Management Systems (DMS), Team Leadership, Service Operations Management
Nov 20202 yrs 6 mosApr 2023
Doha, Qatar
·As General Manager at Pinnacle Trading & Contracting Company from October 2020 to March 2023, responsible for overseeing
operations, business development, and client relationships.
Secured a bulk leasing agreement from two major clients, generating increased revenue and establishing long-term business
relationships.
Demonstrated strong negotiation and client relationship-building skills by securing a catering contract for 1500 people from a
prominent client in Qatar.
Maintained transparent and efficient communication with clients and stakeholders, ensuring seamless project execution and
timely delivery of high-quality result
Jul 20182 yrs 4 mosOct 2020
Doha, Qatar
Spearheading a team of 4 sales consultants and assured utmost profitability
in transactions by up selling finance products with close co-operation of team
members. Developed customer purchase portfolio in accordance with industry.
Enhanced competencies of new sales representatives through training and guidance
to expand and cultivate quality sales deliverables.
Key Accomplishments:
• Generated highest Sales Number for Duster & Symbol models in 2018,
streamlined delivery process, and increased customer retention by 15%.
• Increased KAM purchases
• Increased Renault brand presence in the construction industry.
• Increased Fleet sales by 76% YTD
Established the Renault Dokker van as the most preferred in its segment
Jun 20171 yr 1 moJun 2018
Doha, Qatar
Spearhead and mentor a team of eight sales executives and two team leaders to
improve operational efficiency of fleet and achieve set targets. Build and maintain
long-lasting relations with clients to enhance NISSAN’s product recognition and
improve service level. Analyse key accounts development, lead manpower planning,
oversee SME concentration, prepare special focus segment and campaigns strategyand negotiate tenders to generate more revenue and increase productivity. Perform
and streamline monthly competition analysis by evaluating MEAC data and order
loss reports to drive profit gains. Administer inventory by reviewing comprehensive
sales records and determining requirements of various categories of vehicles.
Key Accomplishments:
• Introduced process improvement plans by initiating KAM system and
rationalising sales, service, and parts process for better market penetration.
• Played integral role in managing a fleet business of over 78% of total Nissan
Qatar-sales and
Achieved 42% of total fleet sales through KAM.
• Successfully negotiated Hilti tender order of 85 units twice in a row and
drove augmented results.
Dec 200712 yrs 10 mosSep 2020
Held multiple promotions due to exceptional performance, demonstrating a strong work ethic, leadership capabilities, and a commitment to continuous development. Managed a team of 4 Sales Consultants, driving consistent sales growth and surpassing targets within the fleet segment while fostering a high-performance culture. Oversaw key accounts, strengthening customer relationships, and contributing to increased revenue through effective account management. Increased customer retention by 15%, focusing on building long-term relationships and enhancing customer satisfaction. Boosted fleet sales by 76% year-to-date, effectively managing and growing the key customer segment. Maximized profitability through the successful upselling of finance products, aligning customer needs with tailored financial services. Improved vehicle delivery processes, enhancing operational efficiency and increasing customer satisfaction. Executed strategic marketing initiatives, strengthened Renault's brand presence within the construction industry, and positioned the Renault Dokker van as a top-segment choice. Recorded exceptional sales for the Duster and Symbol models in 2018, exceeding targets and capturing significant market share.
Oct 20034 yrs 1 moOct 2007
Education
Bachelor of Engineering - BE, Mechanical Engineering
N M A M Institute of Technology, NITTE
19967 yrs2003
Bachelor of Engineering - BE, Mechanical Engineering
N M A M Institute of Technology, NITTE
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