Sachin Sharma profile photo 1 on Tal

Sachin Sharma

AVP – Digital Banking Platforms & CRM at HDFC BANK CSPO® Certified Product Owner

Mumbai Metropolitan Region

16+ years of work experience

HDFC Bank
Dec 202510 mosPresent

HDFC Bank
Sep 20214 yrs 5 mosJan 2026

Mumbai, Maharashtra, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ❖ Drive the overall business strategy and technology landscape Product and Process restructuring, and operational re-engineering for Retail Branch banking as well Virtual banking/omnichannel users. ❖ Streamline activities for project management and delivery management across all large scale CRM projects and enhancements. ❖ Work on Digitization Projects and multi application integration projects, such as CRMnext-Sprinklr Integration,CRMnext-Salesforce integration via Api's ❖ Develop and lead the implementation of digital strategic initiatives for the HDFC Bank. Identify automation scope in the current process and recommend changes in Web as well mobile application to the concerned stakeholders. ❖ Define the digital strategies for the business and refine the product vision/annual roadmap by collaborating with a wide variety of business heads, group heads, and technology partners for Product Enhancement requirements. ❖ Worked on Strategic project of HDFC BANK and HDFC LTD merger for Customer Grievance Redressal Interface
Karur Vysya Bank(KVB)
Jul 201011 yrs 3 mosSep 2021

Mumbai

Assistant Manager – Digital Banking 2016 – 2021 •Designed & delivered digital product strategy & delivery for Mobile Banking, CASA Digital Onboarding, & SME Loan Origination, serving 4 million customers & operating across 789 branches. •Developed and deployed Virtual Assistant platform, achieving ~30% boost in website engagement, along with reduction of assisted servicing volume by 20%. •Designed and built end-to-end digital SME loan origination process (new and renewal), resulting in TAT reduction from 15 days to 1 day and achieving 100% digitalization of the process. •Owned Lead Management System and digital funnel optimization, achieving 10% improvement in lead-to-conversion ratio in the Retail channel. Assistant Manager – Digital Banking 2010 – 2016 •Subject Matter Expert in KYC, CKYC, CDD, and digital onboarding compliance frameworks, ensuring zero audit findings in regulatory audits. • Designed and built analytics-driven customer behavior tracking using insights from social media and digital channels.

Sachin’s AI Stack

openai
openai
ChatGPT
ChatGPT

Education

Bachelor of Technology - BTech, Information Technology

Ideal Institute of Technology - India

20034 yrs2007

Master of Business Administration (M.B.A.), Finance, General

Shobit Institute of Engineering & Technology, Meerut

20122 yrs2014

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Headline

AVP – Digital Banking Platforms & CRM at HDFC BANK CSPO® Certified Product Owner

About

Assistant Vice President with 15+ years of experience across Retail Banking, CRM Platforms, Digital Payments, Lending Journeys, CASA Onboarding, and Enterprise Integrations. Proven expertise in building scalable digital products. Strong background in product lifecycle management, stakeholder management, and implementation of enterprise-grade CRM, KYC, customer service, and digital transformation journeys. Hands-on experience working with Salesforce, CRMnext, Oracle Flexcube, Sprinklr, ServiceNow, and API-led platforms. Expert at delivering solutions aligned with RBI compliance, operational efficiency, and customer experience targets.

Location

Mumbai Metropolitan Region

AI stack

openai

ChatGPT

Work experience

Assistant Vice President at HDFC Bank, Dec 2025 - Present · 10 mos

Sr.Manager,Product Manager at HDFC Bank, Sep 2021 - Jan 2026 · 4 yrs 5 mos, Mumbai, Maharashtra, India, 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ❖ Drive the overall business strategy and technology landscape Product and Process restructuring, and operational re-engineering for Retail Branch banking as well Virtual banking/omnichannel users. ❖ Streamline activities for project management and delivery management across all large scale CRM projects and enhancements. ❖ Work on Digitization Projects and multi application integration projects, such as CRMnext-Sprinklr Integration,CRMnext-Salesforce integration via Api's ❖ Develop and lead the implementation of digital strategic initiatives for the HDFC Bank. Identify automation scope in the current process and recommend changes in Web as well mobile application to the concerned stakeholders. ❖ Define the digital strategies for the business and refine the product vision/annual roadmap by collaborating with a wide variety of business heads, group heads, and technology partners for Product Enhancement requirements. ❖ Worked on Strategic project of HDFC BANK and HDFC LTD merger for Customer Grievance Redressal Interface

Assistant Manager at Karur Vysya Bank(KVB), Jul 2010 - Sep 2021 · 11 yrs 3 mos, Mumbai, Assistant Manager – Digital Banking 2016 – 2021 •Designed & delivered digital product strategy & delivery for Mobile Banking, CASA Digital Onboarding, & SME Loan Origination, serving 4 million customers & operating across 789 branches. •Developed and deployed Virtual Assistant platform, achieving ~30% boost in website engagement, along with reduction of assisted servicing volume by 20%. •Designed and built end-to-end digital SME loan origination process (new and renewal), resulting in TAT reduction from 15 days to 1 day and achieving 100% digitalization of the process. •Owned Lead Management System and digital funnel optimization, achieving 10% improvement in lead-to-conversion ratio in the Retail channel. Assistant Manager – Digital Banking 2010 – 2016 •Subject Matter Expert in KYC, CKYC, CDD, and digital onboarding compliance frameworks, ensuring zero audit findings in regulatory audits. • Designed and built analytics-driven customer behavior tracking using insights from social media and digital channels.

Education

Bachelor of Technology - BTech, Information Technology, Ideal Institute of Technology - India

Master of Business Administration (M.B.A.), Finance, General, Shobit Institute of Engineering & Technology, Meerut