Headline

Technology Consultant | Implementation & Customer Success | IT Infrastructure, Hosting & Business Systems | IT Security

About

I’m a Technology Consultant focused on helping businesses make technology simpler, more reliable, and easier to operate. My work sits between technology and business. I work with customers to understand what they actually need, figure out the right technical approach, coordinate implementation, and stay involved through deployment, troubleshooting and ongoing support. Over the years, I’ve worked across IT consulting, infrastructure, hosting, email, MSP operations, business systems and IT security. My experience includes Linux and cloud infrastructure, DNS and server management, email systems and migrations, hosting environments, and multiple hosting control panels including WHM/cPanel, Plesk, DirectAdmin, CloudPanel and CyberPanel. I’ve also worked extensively on customer implementations and technology projects, including website and e-commerce projects, CRM and business-system implementations, workflow design, requirements gathering, project coordination and post-launch support. I’ve worked closely with customers, developers, designers and technical teams to turn business requirements into solutions that can actually be delivered. Security has been an important part of my career as well. I’ve worked on vulnerability assessments, application security, infrastructure security, risk analysis, security reviews and IT controls, often as part of a broader infrastructure or implementation engagement. A large part of my work has also been customer-facing. I’ve handled on-boarding, technical escalations, project coordination, ongoing account support and customer success, often acting as the person who connects the customer’s requirements with the people responsible for delivering the solution. I enjoy researching better tools and smarter ways to work, whether that means improving an infrastructure setup, simplifying an email environment, evaluating a new platform, improving a business workflow, or finding a more efficient way to deliver a recurring service. My focus is straightforward: understand the problem, avoid unnecessary complexity, and build or coordinate solutions that work for both the technology and the people using it. Core Skills: Technology Consulting • Implementation & Project Delivery • Customer Success • IT Infrastructure & Hosting • Business Systems & CRM • Website & Software Consulting • Managed Services • Email & DNS • Information Security Consulting

Location

Bengaluru

AI stack

claude code

codex

cursor

github copilot

openai

opencode

Work experience

IT & Systems Consultant at Freelance, Dec 2025 - Present · 9 mos, Karnataka, India, Provide independent IT consulting and technology solutions across infrastructure, systems, cybersecurity and business applications. Consult with businesses on IT infrastructure, systems, hosting, email and security requirements. Manage and troubleshoot server, hosting, DNS and email environments, including WHM/cPanel-based infrastructure. Plan and support Microsoft 365 and email migration projects, including DNS and email configuration. Evaluate and implement MSP tools and operational processes for remote monitoring, management and technical support. Perform security assessments, vulnerability analysis and application security reviews where required. Work with clients to identify operational problems and translate them into practical technology solutions. Advise on website, software and business-system requirements and coordinate technical implementation. Research and evaluate technology platforms, infrastructure options and service models with a focus on reliability, maintainability and cost. Design workflows and CRM/process logic to improve customer management, follow-up and operational visibility.

Information Technology Security Consultant at Wingslide Technologies, Jul 2022 - Nov 2025 · 3 yrs 5 mos, On-site, Revise and analyze IT operations and systems, hardware configurations, physical security and operating procedures across an organization. Consult and comply with set controls, standards, policies and procedures while carrying out IT activities. Search technology and reduce risks in every information security segment. Suggest measures to improve IT related procedures, operations, processes and systems throughout the organization. Implement penetration testing along with ethical hacking. Suggest and execute IT technologies, strategies and policies to guard customer’s information assets. Implement security risk analysis for current and new systems to and system weaknesses or disclosures. Prepare security program plans and execute IT controls, processes, audit tools, interfaces and utilities for authentication. Perform as chief for audits and security aspects. Support and provide consultancy for audit compliance actions. Implement periodic, on-demand project audits plus vulnerability analysis. Determine compliance through user accounts, application usage, system file and outside scans. Perform independently in team implementing security and privacy engagements. Review client networks and applications. Provide efficient and courteous service to customers at all times. Test security measures for final acceptance and implemented procedures for ongoing monitoring and evaluation. Responded to emergency situations on an on-call basis. Recommended improvements in security systems and procedures. Performed routine and scheduled maintenance services. Conferred with users to discuss issues such as computer data access needs, security violations and programming changes.

Information Technology Security Consultant at Designshore Technologies Pvt Ltd, Mar 2022 - Jun 2022 · 4 mos, Modified computer security files to incorporate new software, correct errors and change individual access status. Conferred with users to discuss issues such as computer data access needs, security violations and programming changes. Reviewed violations of computer security procedures and discussed procedures with violators to keep violations from being repeated. Assisted with new hire orientation and employee training. Performed routine and scheduled maintenance services. Developed departmental objectives, budgets, policies, procedures and strategies. Adhered to quality and service standards to support operational goals. Provided efficient and courteous service to customers at all times. Tested security measures for final acceptance and implemented procedures for ongoing monitoring and evaluation. Performed risk analysis so that appropriate countermeasures can be developed. Responded to emergency situations on an on-call basis. Recommended improvements in security systems and procedures.

Web Consultant and Security Analyst at Designshore Technologies Pvt Ltd, Oct 2019 - Feb 2022 · 2 yrs 5 mos, Responsible for planning a website from inception and discussing the desired look and feel of the site. Responsible for working with other technical staff and users to help them understand potential application functionality, development approaches, enhancements and process maturity improvements Conduct VAPT, application security assessments, log review and network monitoring. Design, implement and support VAPT solutions identified as necessary for the website's protection Provide input into security risk assessments by leveraging specialized knowledge Handle server and email issues, Promote products, services to new and existing customers Close sales by means of excellent customer service and salesmanship Develop strategies for more sales closing Prioritize and/or escalate client questions and concerns to increase client satisfaction.

CSR Back End at Designshore Technologies Pvt Ltd, Jun 2019 - Sep 2019 · 4 mos, Promote products and services to new and existing customers. Addressed customers courteously using suitable methods and problem-solving skills. Close sales by means of excellent customer service and salesmanship. Develop strategies for more sales closing. Navigated multiple computer systems and applications and utilized search tools to find information. Prioritize and/or escalate client questions and concerns to increase client satisfaction.

Information Technology Security Consultant at Design Shore Technologies, Feb 2019 - Jul 2022 · 3 yrs 6 mos, IT Services, Web Development & Cybersecurity

Security Analyst at Swiftsafe India, Oct 2018 - Dec 2018 · 3 mos, Performed web application penetration testing using OWASP ZAP, RedHawk, and Nessus, delivering detailed vulnerability reports.

Education

Bachelor of Engineering, Electrical, Electronics and Communications Engineering, Jyothy Institute of Technology