Headline

IT Support & Operations Executive | Non-Voice Process | Video Auditing | Jira | Zendesk | MS Excel | HCL Technologies.

About

IT Support & Operations Executive with 3+ years of experience at HCL Technologies, specializing in non-voice processes, video auditing, and operational support. Hands-on experience in reviewing flagged sessions, test security audits, SLA-based ticket handling, and process compliance. Proficient in Jira, Zendesk, MS Excel, Service Direct, and Genesis for case management and reporting. Known for accuracy, data security awareness, and quick issue resolution. Comfortable working in both Work From Home and office-based environments. Actively seeking opportunities in IT Support, Operations, or Non-Voice roles where I can contribute immediately and grow without stepping back in my career.

Location

Lucknow

Work experience

Associate executive at HCLTech, Aug 2022 - Present · 3 yrs 9 mos, Lucknow, Uttar Pradesh, India

Senior Customer Service Representative at HCLTech, Aug 2022 - Present · 3 yrs 9 mos, Hybrid, I am a dedicated and detail-oriented Customer Support Professional with over 2 years of experience at HCL Technologies, specializing in video reviewing, quality auditing, and client satisfaction. With a Bachelor's degree in Computer Applications from Lucknow University, I bring a strong technical background combined with excellent communication and problem-solving skills. I have hands-on experience with tools like MS Excel, Jira, Zendesk, OneNote, Service Direct, Genesis, and Examity. My role has sharpened my ability to work efficiently under pressure, maintain high accuracy, and deliver timely solutions to customers and stakeholders. I am always eager to learn, grow, and take on new challenges in customer service, quality analysis, or tech support. Currently, I’m looking to expand my professional horizons and explore opportunities where I can contribute to organizational success while growing personally and professionally. Skills: Customer Support | Video Auditing | Quality Assurance | MS Excel | Jira | Zendesk | Tech Support | Problem Solving | Team Collaboration Let’s connect!

Education

Bachelor of computer applications, Computer Science, Lucknow Public Schools and Colleges

Bachelor of computer application.(BCA), Computer Science, Lucknow University, Lucknow