Headline

Sr. Excutive - Credit Control & Admin

About

Administrative, Accounts Receivable, and Customer Service professional with hands-on experience in managing office operations, financial processes, and client interactions. Skilled in invoicing, payment follow-ups, collections management, and maintaining accurate financial records, along with efficiently handling customer queries and ensuring high levels of client satisfaction. Strong ability to coordinate administrative tasks, streamline workflows, and support day-to-day business operations. Proficient in MS Office (Excel, Word) with strong organizational, communication, and problem-solving skills. Known for being detail-oriented, reliable, and adaptable in fast-paced environments

Location

Gurugram

Work experience

Senior Controller at Texanlab Laboratories Pvt Ltd, Jan 2026 - Present · 7 mos, Ensuring the lab environment is maintained in a proper, clean, and efficient manner as per company and safety standards. Coordinating and overseeing maintenance work, repairing lab equipment or infrastructure issues, and ensuring minimal downtime. Monitoring and fulfilling day-to-day material and equipment requirements for smooth lab operations. Implementing and supervising safety protocols to ensure a safe working environment for staff and visitors. Acting as a liaison between lab staff and management for all facility and administrative needs. Developed a reliable vendor base focused on low-cost sourcing without compromising quality and timelines. Negotiated with suppliers to secure the best pricing and terms, contributing to overall cost reduction. Monitoring and managing client outstanding payments, sending timely reminders and follow-ups to ensure timely collections. Coordinating with clients and accounts team for payment reconciliation against invoices and clarifying any discrepancies. Maintaining accurate records of receivables and generating weekly/monthly reports on outstanding balances and collection status. Supporting finance team in preparing statements of accounts and aging reports for management review. Ensuring all financial documentation and client records are up-to-date and audit-ready.

Customer Service Specialist at Texanlab Laboratories Pvt Ltd, Oct 2022 - Present · 3 yrs 10 mos, Gurugram, Haryana, India, I am a dedicated Administrative and Customer Service Executive with experience in managing day-to-day office operations and delivering high-quality customer support. I have a strong background in handling client interactions, resolving queries efficiently, maintaining accurate records, and supporting overall administrative functions. I am proficient in MS Office tools, particularly Excel and Word, and possess excellent communication and organizational skills. I am a detail-oriented and proactive professional who is committed to ensuring smooth operations and a positive customer experience. I am currently seeking an opportunity where I can contribute my skills to organizational success while continuing to grow professionally.

Customer Service Executive at Texanlab Laboratories Pvt Ltd, Dec 2024 - Dec 2025 · 1 yr 1 mo, Acted as a key coordinator between clients and internal departments, ensuring timely communication and seamless workflow. Delivered exceptional customer service by handling premium clients, understanding their testing requirements (fabric/garment/leather), and providing product-related information. Addressed customer inquiries, complaints, and quality-related issues promptly to maintain high service standards. Managed end-to-end testing process — from sample registration, report releasing, emailing reports, to Proforma invoice creation and payment follow-ups. Provided technical support and guidance to clients through small awareness sessions on testing protocols and client/vendor manuals. Reviewed and corrected lab reports before submission to authorized signatories, ensuring accuracy and compliance. Sent weekly/monthly test status reports to buyers as per their specific requirements. Prepared and coordinated for buyer audits, facilitated testing processes, and maintained IQC (Inward Quality Control) reports. Demonstrated strong documentation skills, multitasking abilities, and a sound understanding of computer systems and office tools. Actively participated in teamwork and maintained good coordination with internal and external stakeholders.

Education

High School Diploma, Haryana

Master's Degree, AUTOCAD, SSR