Headline

French Language Specialist (B2) | Customer Support | International Client Handling | Open to Work

About

Fluent in French and English, I thrive in diverse environments where communication, collaboration, and continuous learning are valued. I’m driven by a strong desire to grow both personally and professionally, and I believe in the power of meaningful connections. Whether working independently or as part of a team, I bring enthusiasm, adaptability, and a commitment to making a positive impact.

Location

Panipat

Work experience

esupport offer at IntouchCX, Jun 2025 - Feb 2026 · 9 mos, Hyderabad, Providing French language support to Samsung customers, ensuring quick issue resolution and good customer satisfaction.

Officer at IntouchCX, Jun 2025 - Feb 2026 · 9 mos, Provided chat support to Canadian customers for Samsung products Handled technical and service-related queries related to Samsung devices and services. Assisted customers with troubleshooting, warranty, and service requests. Used CRM tools to log, track, and manage customer interactions accurately. Maintained high customer satisfaction and met quality and performance targets. Worked in an international BPO environment with a focus on service excellence.

Education

B2 level, French, Henry Harvin Education

B1 Level, French, Langma School of Languages