Headline

Growth, Operations & Partnerships

About

I enjoy working on problems that don’t come with a playbook. As part of the founding team at Cura Care, I joined when the company had served fewer than 100 customers. Today, I work closely with the founders across growth, operations, partnerships, customer experience, marketing, and business planning as we continue to scale services for thousands of customers every month. My journey began on the front lines - handling customer calls, bookings, and day-to-day operations. Speaking directly with customers gave me a deep understanding of how businesses grow, where they break, and what creates a great customer journey. Those insights continue to shape my work across partnerships, CRM, analytics, growth initiatives, marketing campaigns, operational systems, and strategic projects. What I enjoy most is stepping into ambiguity, understanding the problem, and building a path forward. Whether it’s launching a partnership, improving a customer journey, solving an operational challenge, supporting business decisions, or helping bring a new initiative to market, I like being close to the problem and focused on execution. Always learning. Always building.

Location

Bengaluru

AI stack

claude code

claude

ChatGPT

ChatGPT Images

Microsoft Copilot

Wispr Flow

Work experience

Founder’s Office I Growth I Partnerships I Operations I at CURA CARE, Feb 2025 - Present · 1 yr 8 mos, Bangalore, Cura Care is a Bangalore-based startup providing expert-led at-home services. -> Joined the company at an early stage and worked closely with the founders across growth, operations, partnerships, customer experience, and business planning as the company scaled from fewer than 100 customers to scale services for thousands of customers every month. -> Managing partnerships across brokers, corporates, and consumer platforms, including Blinkit, Zepto, CRED, and Google Pay, while supporting affiliate channels that contribute significantly to monthly bookings. -> Built and managed customer support operations during the early stages of the company, handling bookings, calls, WhatsApp communication, and issue resolution to understand customer needs better and help shape scalable processes. -> Owned key operational systems across CRM, bookings, WhatsApp marketing, analytics, and performance reviews, with a focus on improving customer journeys and enabling smoother execution across teams. -> Working directly with the founders on planning, projections, product feedback, and cross-functional initiatives, while helping solve day-to-day business challenges across growth, operations, and customer experience.

Project Manager at Quench Media, Jan 2025 - Present · 1 yr 9 mos, Remote

Lead Marketing and Operations at Mainspring Advisors LLP, Oct 2023 - Mar 2024 · 6 mos, Mumbai, Maharashtra, India, Mainspring Advisors is a consulting firm focused on developing future leaders and helping organizations improve performance through people development, leadership training, and strategic business interventions. -> Worked across marketing and operations initiatives, supporting business growth through process improvements, stakeholder management, and cross-functional execution. -> Contributed to strategic projects through market research, business analysis, and problem-solving to identify opportunities for operational and organizational improvement. -> Collaborated with clients and internal teams to improve communication, streamline workflows, and support the successful execution of business objectives.

Sr. Marketing and Operations Associate at NxGn Sports Interactive, Apr 2022 - Sep 2023 · 1 yr 6 mos, On-site, NxGn Sports Interactive (12th Man) is a sports-tech company focused on building engaging digital experiences and driving fan engagement through fantasy gaming. -> Worked across marketing and operations initiatives, supporting growth through influencer collaborations, campaign execution, revenue planning, and strategic partnerships. ->Managed backend operational processes to ensure seamless execution of marketing initiatives, improve efficiency, and support business objectives. -> Contributed to market research, performance analysis, and customer engagement initiatives to strengthen brand presence and identify growth opportunities. -> Worked on tools such as Branch and CleverTap to analyze user behavior, retention and contribute to data-driven marketing initiatives.

Marketing Intern at NxGn Sports Interactive, Jan 2021 - Mar 2022 · 1 yr 3 mos, Hybrid, -> Supported marketing campaigns across social media, email, and SMS channels while collaborating with cross-functional teams to drive customer engagement. -> Assisted with market research, campaign execution, and backend app operations to support day-to-day business and marketing activities.

Education

B.com [Hons], Business Management and Marketing, Mithibai College, Mumbai

Advanced Certificate in Digital Marketing and Communication, MICA | The School of Ideas