Headline

Salesforce CRM Specialist

About

With 8+ years of work experience in transforming sales operations. I leverage my Salesforce Business Administrator/ Microsoft Dynamics 365 CRM expertise in configuration, customization, and data management to boost efficiency, streamline processes, and empower sales teams. My proven record of accomplishment includes a 15% increase in lead conversion rate through a strategic Salesforce implementation. In my current role, my responsibilities include account management, contract management, customer relationship management, data mining, data quality, data modelling, direct sales, marketing material, process improvement, project management, project planning and development skills, sales channels, sales leadership, sales strategy and sales support.. Throughout my career, I have demonstrated my proficiency in account/contact creation, provision, management, rectification, and re-uploading of data in Salesforce, managing and maintaining client data requests, identifying, researching and eliminating duplication of accounts in Salesforce through Workflow wizard, and creating and maintaining data files of the client and the company on Microsoft Office tool and Salesforce. As an Assistant Manager for Sales Support and Administration, I specialize in creating, managing and publishing reports with SOP management/updation, and am proficient in all admin tasks in and out of Salesforce platform for all health, wealth, and career-based Industries and clients. I actively promote new and best ideas for qualitative performance with quantitative results for all health, wealth, and career-based Industries and clients. Apart from my professional experience, I possess a Bachelor's degree in BA Programme from Delhi University and Software Engineering - DOEACC "A" Level from DICS (Delhi Institute of Computer Science). In my free time, I enjoy listening to music, travelling, staying fit, and writing poetry. Furthermore, I have been honored with various notable awards, including Promoted to Assistant Manager (2022), Performance category "Stand Out" (2021), RISING STAR of the month (2020), BRONZE AWARD (For Excellent Performance) in 2019, 2018, 2017, and 2016, and LEAN SIX SIGMA Certification by GENPACT (Lean Idea for Business Improvement) in 2018. Overall, I am an extremely motivated individual constantly developing my skills and growing professionally. I'm confident in my ability to come up with interesting ideas for overall business and personal development and always look for new opportunities to learn, grow, and excel in a challenging and rewarding environment.

Location

New Delhi

Work experience

Salesforce Specialist SR2 (Senior Manager) at CAI, Feb 2025 - Present · 1 yr 5 mos, Bengaluru

Lead Specialist at Mercer, Apr 2022 - Feb 2025 · 2 yrs 11 mos

Process Champion at Mercer, Mar 2020 - Mar 2022 · 2 yrs 1 mo

Process Developer at GENPACT, Jul 2016 - Mar 2020 · 3 yrs 9 mos, Delhi, India

Education

Doacce, Computer Software Engineering, Delhi University