Headline

Associate (SME) @ Amazon | Certified Lean Six Sigma White Belt, B.tech, Diploma | Assisting to build Earth's most customer centric company

About

I am an MBA graduate from the Liverpool Business School + IMT Ghaziabad and also qualified B.tech from Maharshi Dayanand University and a Diploma holder from The Regional Institute of Printing Technology. I am always eager to learn new technologies and build new skill sets. I have extensive work experience in Sales, Marketing and Business Development in 3D printing and paper printing industries. Currently I am employed as an associate in Selling Partner Support T4 (Trouble Ticket Triage Team) in Amazon India. As per my current job profile, I am responsible to improve Selling Partner Support Associates' and sellers' experience through issue identification, trend identification and analysis, problem management, documentation, ticket reduction, automation and internal tool development. I am also involved with stakeholders in the organization to improve quality and processes followed by Selling Partner Support Associates at a global scale. I also have the responsibility to provide training to new hires and conduct internal process audit reviews.

Location

Kolkata

Work experience

SPS T4 Associate at Amazon, Sep 2022 - Present · 3 yrs 10 mos, Working in T4 (Trouble Ticket Triage Team) to improve Selling Partner Support Associates' and sellers' experience through issue identification, trend identification and analysis, problem management, documentation, ticket reduction, automation and internal tool development. I am also involved with stakeholders in the organization to improve quality and processes followed by Selling Partner Support Associates at a global scale. I also have the responsibility to provide training to new hires and conduct internal process audit reviews.

Selling Partner Support Associate at Amazon, Nov 2021 - Sep 2022 · 11 mos, Handling Amazon India sellers' (B2B and B2C) issues by providing them business support via calls and emails. Issues related to decrease in sales, business development via selling on Amazon India marketplace, logistics and supply chain concerns, minor or major technical issues and so on. Experienced in Amazon FBA and Amazon M@ core skillsets.

Territory Manager (North) at think3D India, Nov 2018 - Jul 2019 · 9 mos, Dealing with 3D printers and 3D scanners. Involvement in B2B and B2C sales, BTL marketing, business development, conducting workshops, training clients and handling support related queries. Also responsible to handle operations of technical support teams remotely.

Sales and Marketing Executive at think3D India, Feb 2018 - Oct 2018 · 9 mos, Dealing with 3D printers and 3D scanners. Involvement in B2B and B2C sales, BTL marketing, business development, conducting workshops, training clients and handling technical support related queries.

Executive - RIPS at EPSON INDIA PVT LTD., Nov 2016 - Sep 2017 · 11 mos, Delhi NCR, Development of RIPS photocopier market in Delhi NCR through sales, channel management, marketing, demos, technical trainings and exhibitions.

Sales Executive at think3D India, Nov 2015 - Oct 2016 · 1 yr, New Delhi Area, India, Dealing with 3D printers and 3D scanners. Involvement in B2B and B2C sales, BTL marketing, business development, conducting workshops, training clients and handling support related queries.

Technical Sales Executive at Graphic Enterprises, Aug 2014 - Oct 2015 · 1 yr 3 mos, Kolkata, Handling sales, follow up on clients, generating leads, giving demo of Professional Inkjet Large Format Printers, Color Management tools and Monitors.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Liverpool Business School

B.tech, Printing Technology, Maharshi Dayanand University