Headline

Back Office Executive at National Refrigeration

Location

Mumbai

Work experience

Back Office Executive at National refrigeration sales and services, Jan 2024 - Present · 2 yrs 7 mos, Mumbai

Office Executive at National Refrigeration Company, 2021 - Present · 5 yrs 7 mos, Responsible for managing end-to-end back-office and administrative operations in the HVAC service industry. Worked extensively on the Hitachi CRM system for handling customer service requests, updating records, and tracking service activities. Handled the creation and processing of service orders and spare parts requests, and coordinated scheduling of installation, breakdown, and maintenance service calls. Liaised with technicians and field engineers to ensure timely execution and completion of service work, including AC commissioning activities for Hitachi units. Maintained accurate customer data and service reports within the CRM system. Also managed follow-ups for pending service requests, supported inventory coordination for spare parts, and ensured proper documentation and reporting for daily operational activities.

Education

Bachelor of Commerce, MANIBEN NANAVATI WOMEN’S COLLEGE

Office Management Course, MANIBEN NANAVATI WOMEN’S COLLEGE