Sushma Chidambara profile photo 1 on Tal

Sushma Chidambara

Senior Business Analyst |Product Owner|Insurance Domain|Life Insurance & Annuities|FAST |Sapiens CoreSuite |SQL | JIRA | Confluence | Agile & Scrum Expertise | Claude | AI Tools | c# .Net

Bengaluru

9+ years of work experience

Sapiens International Corporation
May 20251 yr 4 mosPresent

Bengaluru, Karnataka, India

Working for Sapiens R&D Division - Core Enhancement. Lead complex customer workshops and solution design sessions, independently owning end-to-end functional areas for insurance transformation projects. Gathered, validated, and documented detailed functional requirements; translated high-level business needs into user stories with clear acceptance criteria for development teams, ensuring alignment with project objectives. Presented solution designs and project updates to senior and C-level stakeholders, influencing decisions and aligning initiatives with business goals. Performed impact analysis and cross-domain assessments across core, digital, and reinsurance modules, ensuring completeness, accuracy, and solution quality on insurance transformation projects. Leverage LLM/AI tools for requirements analysis, documentation, process mapping, SQL generation, and test data creation, adhering to responsible AI governance and validation standards. Mentored and guided junior Business Analysts by conducting walkthrough sessions and establishing BA best practices, enhancing team capability and knowledge sharing. Facilitated use of Sapiens CoreSuite for Life & Pension, enhancing services for more than 600 insurers in 30 countries.
Sapiens International Corporation
May 20241 yr 1 moMay 2025

Worked for Continental General Insurance Project as part of Sapiens Delivery Division. Configured and maintained Life Insurance products for Continental General Insurance using the Sapiens Product Configuration tool, supporting end-to-end product setup and enhancements based on business requirements. Built insurance products from scratch, including product rules, coverage configurations, and claims configuration, while ensuring compliance with business and regulatory requirements. Collaborated closely with business stakeholders and development teams to support successful product implementation. Configured communication and follow-up modules.
NTT DATA Global Delivery Services
Jun 20203 yrs 11 mosApr 2024

Worked for Zinnia Project. Gathered functional requirements from clients and analyzed build approaches to recommend optimal solutions, enhancing project alignment with client needs. Provided functional support to development teams, explaining new requirements and clarifying product features during execution. Created detailed functional specifications and conducted walkthrough sessions with stakeholders during the planning phase. Conducted manual, application, and functional testing to validate product quality before release. Analyzed functional bugs by reviewing SSIS packages and application logs to determine root cause and recommend fixes.
NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
Jun 20178 yrs 2 mosJul 2025

Bangalore Urban, Karnataka, India

NTT DATA Global Delivery Services
Jun 20173 yrsMay 2020

Worked for SE2 project. Developed deep knowledge of business systems to provide high-level support for policy administration workflows, improving overall system effectiveness. Ensured efficient management of insurance policies through transactional-based source system, serving Delaware Life Insurance and Resolution Life Insurance. Resolved incidents, managed service requests, and conducted application sanity checks to ensure reliable application performance. Managed triage of application incidents, ensuring timely resolution in adherence to SLAs. Coordinated with L3 support teams for escalated application bugs and enhancement requirements. Updated knowledge base with issue-resolution documentation, enabling quicker resolution of recurring incidents. Interfaced with customer/client SMEs to gather feedback and continuously improve the support model. Acted as Point of Contact (POC) between onshore and offshore teams to facilitate effective communication and collaboration. Worked with virtual machines and remote desktop environments to support application infrastructure.

Sushma’s AI Stack

claude code
claude code

Education

GM Institute of Technology

Bachelor of Engineering, Information Science/Studies

GM Institute of Technology

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Headline

Senior Business Analyst |Product Owner|Insurance Domain|Life Insurance & Annuities|FAST |Sapiens CoreSuite |SQL | JIRA | Confluence | Agile & Scrum Expertise | Claude | AI Tools | c# .Net

About

With 8+ years of experience in Insurance domain industry, I have expertise in Stakeholder collaboration, Product management and Project Management. My proficiency in utilising tools like MSSQL , MS Office tools coupled with my ability to translate complex business requirements into actionable insights , positions me as a valuable candidate for this role.

Location

Bengaluru

AI stack

claude code

Work experience

Senior Business Analyst at Sapiens International Corporation, May 2025 - Present · 1 yr 4 mos, Bengaluru, Karnataka, India, Working for Sapiens R&D Division - Core Enhancement. Lead complex customer workshops and solution design sessions, independently owning end-to-end functional areas for insurance transformation projects. Gathered, validated, and documented detailed functional requirements; translated high-level business needs into user stories with clear acceptance criteria for development teams, ensuring alignment with project objectives. Presented solution designs and project updates to senior and C-level stakeholders, influencing decisions and aligning initiatives with business goals. Performed impact analysis and cross-domain assessments across core, digital, and reinsurance modules, ensuring completeness, accuracy, and solution quality on insurance transformation projects. Leverage LLM/AI tools for requirements analysis, documentation, process mapping, SQL generation, and test data creation, adhering to responsible AI governance and validation standards. Mentored and guided junior Business Analysts by conducting walkthrough sessions and establishing BA best practices, enhancing team capability and knowledge sharing. Facilitated use of Sapiens CoreSuite for Life & Pension, enhancing services for more than 600 insurers in 30 countries.

Configuration Analyst at Sapiens International Corporation, May 2024 - May 2025 · 1 yr 1 mo, Worked for Continental General Insurance Project as part of Sapiens Delivery Division. Configured and maintained Life Insurance products for Continental General Insurance using the Sapiens Product Configuration tool, supporting end-to-end product setup and enhancements based on business requirements. Built insurance products from scratch, including product rules, coverage configurations, and claims configuration, while ensuring compliance with business and regulatory requirements. Collaborated closely with business stakeholders and development teams to support successful product implementation. Configured communication and follow-up modules.

Information Technology Analyst at NTT DATA Global Delivery Services, Jun 2020 - Apr 2024 · 3 yrs 11 mos, Worked for Zinnia Project. Gathered functional requirements from clients and analyzed build approaches to recommend optimal solutions, enhancing project alignment with client needs. Provided functional support to development teams, explaining new requirements and clarifying product features during execution. Created detailed functional specifications and conducted walkthrough sessions with stakeholders during the planning phase. Conducted manual, application, and functional testing to validate product quality before release. Analyzed functional bugs by reviewing SSIS packages and application logs to determine root cause and recommend fixes.

Business Analyst at NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED, Jun 2017 - Jul 2025 · 8 yrs 2 mos, Bangalore Urban, Karnataka, India

Application Support Engineer at NTT DATA Global Delivery Services, Jun 2017 - May 2020 · 3 yrs, Worked for SE2 project. Developed deep knowledge of business systems to provide high-level support for policy administration workflows, improving overall system effectiveness. Ensured efficient management of insurance policies through transactional-based source system, serving Delaware Life Insurance and Resolution Life Insurance. Resolved incidents, managed service requests, and conducted application sanity checks to ensure reliable application performance. Managed triage of application incidents, ensuring timely resolution in adherence to SLAs. Coordinated with L3 support teams for escalated application bugs and enhancement requirements. Updated knowledge base with issue-resolution documentation, enabling quicker resolution of recurring incidents. Interfaced with customer/client SMEs to gather feedback and continuously improve the support model. Acted as Point of Contact (POC) between onshore and offshore teams to facilitate effective communication and collaboration. Worked with virtual machines and remote desktop environments to support application infrastructure.

Education

Bachelor of Engineering, Information Science/Studies, GM Institute of Technology