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S P Harshini Sheasha Sayee

Technical Support Engineer | Customer Experience | Process Improvement | Data-Driven Problem Solver | documentation and development

Bengaluru

< 1 year of work experience

Oct 20247 mosApr 2025

Bengaluru, Karnataka, India

- Delivered efficient L1 technical support, resolving client issues and maintaining high customer satisfaction. - Implemented 100+ software solutions, resulting in a 30% increase in customer satisfaction. - Reduced ticket resolution time by 30% within six months by streamlining diagnostic and troubleshooting processes. - Developed strong client communication and problem-solving skills in a fast-paced environment. - Collaborated with cross-functional teams to ensure consistent support quality.

S’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
claude
claude
langchain
langchain
langgraph
langgraph
manus
manus

Education

Cambridge Institute of Technology

Bachelor of Engineering - BE, Information Science

Cambridge Institute of Technology

20204 yrs2024
Sri Chaitanya Techno School, Bangalore

High School, Computer Science

Sri Chaitanya Techno School, Bangalore

20182 yrs2020

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Headline

Technical Support Engineer | Customer Experience | Process Improvement | Data-Driven Problem Solver | documentation and development

About

A Technical Support Engineer with a strong foundation in customer service, technical troubleshooting, and process improvement. At HP, I’ve successfully implemented over 100+ software solutions, helping boost customer satisfaction by 30% and reduce ticket resolution time by 30% within just six months. Beyond tech, I’m a proactive communicator and a people-first professional. My experience leading the Entrepreneurship Development Cell, volunteering for TEDx, and coordinating large-scale events like Salesforce Bengaluru Dreamin' and Under25 has sharpened my ability to solve problems creatively, and manage operations with precision. I’m passionate about data-driven decision-making, identifying growth opportunities, and turning insights into impact. If you're looking for someone who understands both technical systems and human dynamics, I’d love to connect. I’m currently upskilling in tools like Excel, Tableau, PowerBI and Python, and I’m open to opportunities where I can learn, contribute, and grow.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

langchain

langgraph

manus

Work experience

L1 Technical Support Engineer at Hewlett-Packard Inc. (JoulesToWatts), Oct 2024 - Apr 2025 · 7 mos, Bengaluru, Karnataka, India, - Delivered efficient L1 technical support, resolving client issues and maintaining high customer satisfaction. - Implemented 100+ software solutions, resulting in a 30% increase in customer satisfaction. - Reduced ticket resolution time by 30% within six months by streamlining diagnostic and troubleshooting processes. - Developed strong client communication and problem-solving skills in a fast-paced environment. - Collaborated with cross-functional teams to ensure consistent support quality.

Education

Bachelor of Engineering - BE, Information Science, Cambridge Institute of Technology

High School, Computer Science, Sri Chaitanya Techno School, Bangalore

S P Harshini Sheasha Sayee - L1 Technical Support Engineer in Bengaluru | Tal