Headline

Technology Operations & Service Delivery Leader - SRE, NOC & IT Operations, Transformation & Global Stakeholder Management

About

As a Network Operations Center (NOC) Manager at ChargePoint, I oversee the end-to-end operations of the NOC, ensuring seamless infrastructure availability and performance for customers. I drive proactive monitoring, automation, and preventive maintenance strategies to minimize downtime, optimize network performance, and improve operational efficiency. I collaborate closely with infrastructure engineering teams to design resilient systems and implement scalable solutions that support business growth. I also lead and mentor a team of network engineers to troubleshoot, automate, and resolve technical issues promptly, ensuring high levels of customer satisfaction. With over 15 years of experience in application operations, incident management, and IT service delivery, I bring strong expertise in IT service management, operations management, automation, infrastructure engineering, and customer service management. I hold a Master of Technology degree in Data Science and Engineering from Birla Institute of Technology and Science, Pilani, and a Bachelor of Engineering degree in Civil Engineering from Visvesvaraya Technological University. I am passionate about delivering high-quality, automated, and scalable services that meet the evolving needs of customers and stakeholders.

Location

Bengaluru

AI stack

claude code

deepseek

gemini

Work experience

Senior Manager - Network Operations & Service Delivery at ChargePoint, Mar 2025 - Present · 1 yr 7 mos, Bengaluru, • Manage end-to-end operations of the network operations center at ChargePoint in Bengaluru, ensuring seamless infrastructure availability for customers. • Implement proactive monitoring and maintenance strategies to minimize downtime and optimize network performance. • Manage a team of network engineers to troubleshoot and resolve technical issues promptly, ensuring high levels of customer satisfaction.

Major Incident Manager at Intuit, Jun 2020 - Mar 2025 · 4 yrs 10 mos, Bengaluru, Karnataka, India

Application Operations-2 at Intuit, Jun 2016 - Jun 2020 · 4 yrs 1 mo, Bengaluru, Karnataka, India

Information Technology Operations Specialist at Intuit, Dec 2014 - May 2016 · 1 yr 6 mos, India

Technical Lead at IBM, Mar 2011 - Nov 2014 · 3 yrs 9 mos, Bengaluru, Karnataka, India

Education

Master of Technology - MTech, Data science and Engineering, Birla Institute of Technology and Science, Pilani

BE - Bachelor of Engineering, Civil Engineering, Visvesvaraya Technological University