Headline

Customer support executive

About

Results-driven professional with experience in customer support, customer success, and business operations. Graduated in 2021 and served as Class Representative for three years, building strong leadership and communication skills. Started my career at Tech Mahindra as a Customer Support Executive, gaining experience in client handling and issue resolution. Later ran my own business (BS Lubricants), managing supply chain, accounting, and operations. Currently working as a Customer Success Executive at Asaya, focusing on client relationships, customer satisfaction, and delivering value-driven solutions.

Location

Bellary

AI stack

anthropic apis

claude code

claude

deepseek

grok

openai

Work experience

Customer Retention Executive at Asaya, Feb 2026 - Present · 9 mos, Bengaluru, Process customer orders and account changes accurately, following defined workflows and quality standards. Handle escalation calls and complex customer queries, resolving issues within agreed turnaround times to ensure service level compliance. Address and track quality concerns raised by customers, coordinating corrective action with relevant internal teams to prevent recurrence. Coordinate closely with Finance, Supply Chain, and R&D teams to verify order details, resolve billing or product discrepancies, and ensure end-to-end accuracy from order to delivery. Assist customers with product, order, and account queries across multiple channels, ensuring a consistent and accurate service experience. Trained and fine-tuned the AI chatbot on customer query handling, reviewing conversation flows and response accuracy to improve first-contact resolution. Tested AI-generated outbound calls for ABC (abandoned cart) recovery, validating call scripts, voice prompts, and response accuracy before deployment. Investigate and process Non-Delivery Report (NDR) cases, maintaining accurate documentation at each stage. Maintain high data accuracy and compliance with internal process guidelines while managing a high volume of transactions.

Small Business Owner at BS lubricants, Dec 2022 - Oct 2025 · 2 yrs 11 mos, Bellary, Managed end-to-end supply chain operations Handled accounting and financial tracking Oversaw product delivery and vendor coordination Built strong customer and supplier relationships

Customer Support Associate at Tech Mahindra, Jun 2022 - Nov 2022 · 6 mos, Processed chat and email customer queries within defined quality and accuracy benchmarks. Maintained accurate documentation and adhered to standard operating procedures and process compliance. Collaborated with team members to identify process improvements and reduce turnaround time. Used CRM and ticketing systems to log, track, and resolve customer cases.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Vijayanagara Sri Krishnadevaraya University, Bellary

Pre-University Course (Commerce), Government Medical College