Headline

Healthcare Operations Manager | 25 Years in Medical Documentation & Compliance | HIPAA | Team Leadership | Process Improvement

About

I have spent 20 years making healthcare operations run smoother, faster, and fully compliant. What started as medical transcription has grown into a career leading cross-functional teams, owning end-to-end documentation workflows, and building quality systems that hold up under audit. At Revele, I lead a team responsible for medical documentation accuracy, HIPAA compliance, and operational throughput — consistently hitting quality benchmarks while keeping turnaround times tight. Here is what I bring to an operations role: → Team leadership: Built and mentored high-performing teams in high-volume, deadline-driven healthcare environments → Process improvement: Redesigned documentation workflows to eliminate bottlenecks and improve accuracy rates → Compliance ownership: Deep, practitioner-level knowledge of HIPAA regulations and quality assurance protocols → Cross-functional coordination: Partnered with clinical, administrative, and technology teams to align operations with business goals → AI-readiness: Recently certified in Google AI Essentials and AI Fluency — actively applying AI tools to streamline documentation review and team productivity I am currently exploring my next step as an Operations Manager where I can bring structure, elevate team performance, and drive measurable outcomes — open to healthcare, health-tech, and other regulated or process-driven industries. Open to connecting with founders, GMs, and hiring leaders building operations teams that care about quality as much as speed.

Location

Greater Bengaluru Area

Work experience

Associate Group Lead at Revele, Jan 2006 - Present · 20 yrs 6 mos, Led a team of medical documentation specialists, overseeing daily operations, quality benchmarks, and turnaround targets in a HIPAA-compliant environment. Designed and implemented workflow improvements that reduced documentation errors and improved team throughput — consistently meeting client SLAs across high-volume accounts. Established quality assurance frameworks and SOPs that standardized review processes and reduced rework across the team. Mentored junior editors and transcriptionists, driving performance reviews, onboarding programs, and skill development initiatives. Collaborated with US-based clinical and administrative stakeholders to align documentation workflows with evolving regulatory and operational requirements.

Senior Editor at Sinai Information Services, Apr 2002 - Oct 2005 · 3 yrs 7 mos, Edited and quality-checked high volumes of medical documentation for accuracy, terminology compliance, and formatting standards. Served as a senior reviewer, flagging compliance gaps and working with team leads to resolve documentation discrepancies. Trained and supported junior transcriptionists, contributing to a consistent quality output across the team.

Proofreader at DTS Information System Private Limited (Bangalore), Oct 2001 - Mar 2002 · 6 mos

Medical Transcriptionist at Accura Softech Private Limited, Oct 1999 - Oct 2001 · 2 yrs 1 mo

Education

Bachelor of Arts, English Language and Literature, General, bangalore university

Master of Arts, Child Mental Health, Kuvempu University