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Rustam Khan

Customer Care Executive at Amazon

Jaipur

14+ years of work experience

Amazon
Sep 20241 yr 10 mosPresent

Pune City, Maharashtra, India

Experienced Customer Care Executive, Handled Domestic & International customer contacts Voice and Non-Voice (chat & email
Amazon
Sep 20241 yr 10 mosPresent

2.5 years experienced Customer Care Executive, Handled Domestic & International customer contacts Voice and Non-Voice (chat & email) • Managed contacts and calmed upset customers, maintaining a customer-focused approach. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Resolved all the complaints regarding service issues, maintaining a customer-centric approach. • Analyzed customer feedback and communicated actionable insights to management to enhance service quality.
ZIRCON ENTERPRISE
Apr 20222 yrs 5 mosAug 2024

Jaipur, Rajasthan, India

Amazon
Jun 20201 yr 7 mosDec 2021

Jaipur, Rajasthan, India

•Assisted with customer service support for e-commerce businesses, ensuring a high standard of service. • Communicated effectively to handle incoming queries from clients, providing timely and appropriate responses. • Possessing a strong understanding of the company's products, services, and policies to effectively assist customers. • Gathering and analyzing customer feedback to identify trends and areas for improvement. • Fostering positive customer relationships to build loyalty and trust.
Kiran IAS Academy
Jun 20118 yrs 11 mosApr 2020

Delhi, India

• Conducting sessions to address students' academic, personal, and social needs. • Assisting students in developing personalized education and career plans. • Monitoring student progress, evaluating outcomes. • Organizing and leading workshops and seminars for students and parents. • Conduct sessions to resolve doubts in specific subjects. • Take initiative to address common doubts before they become major issues.

Education

University Grants Commission (ugc)

Bachelor of Science - BS, Biology, General

University Grants Commission (ugc)

Maharshi Dayanand Saraswati University (MDSU), Ajmer

Master of Arts - MA, Political Science and Government

Maharshi Dayanand Saraswati University (MDSU), Ajmer

20132 yrs2015

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Headline

Customer Care Executive at Amazon

About

Results-driven Customer Service Executive with over 3 years of experience delivering exceptional service to diverse clients. Proven 100% track record in resolving inquiries efficiently, enhancing customer satisfaction and loyalty. My expertise in customer relations, problem-solving, and communication make me an ideal candidate for any leadership & management role.

Location

Jaipur

Work experience

Customer Service Executive at Amazon, Sep 2024 - Present · 1 yr 10 mos, Pune City, Maharashtra, India, Experienced Customer Care Executive, Handled Domestic & International customer contacts Voice and Non-Voice (chat & email

Customer Care Professional at Amazon, Sep 2024 - Present · 1 yr 10 mos, 2.5 years experienced Customer Care Executive, Handled Domestic & International customer contacts Voice and Non-Voice (chat & email) • Managed contacts and calmed upset customers, maintaining a customer-focused approach. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Resolved all the complaints regarding service issues, maintaining a customer-centric approach. • Analyzed customer feedback and communicated actionable insights to management to enhance service quality.

Business Owner at ZIRCON ENTERPRISE, Apr 2022 - Aug 2024 · 2 yrs 5 mos, Jaipur, Rajasthan, India

Customer Care Executive at Amazon, Jun 2020 - Dec 2021 · 1 yr 7 mos, Jaipur, Rajasthan, India, •Assisted with customer service support for e-commerce businesses, ensuring a high standard of service. • Communicated effectively to handle incoming queries from clients, providing timely and appropriate responses. • Possessing a strong understanding of the company's products, services, and policies to effectively assist customers. • Gathering and analyzing customer feedback to identify trends and areas for improvement. • Fostering positive customer relationships to build loyalty and trust.

Senior Consultant at Kiran IAS Academy, Jun 2011 - Apr 2020 · 8 yrs 11 mos, Delhi, India, • Conducting sessions to address students' academic, personal, and social needs. • Assisting students in developing personalized education and career plans. • Monitoring student progress, evaluating outcomes. • Organizing and leading workshops and seminars for students and parents. • Conduct sessions to resolve doubts in specific subjects. • Take initiative to address common doubts before they become major issues.

Education

Bachelor of Science - BS, Biology, General, University Grants Commission (ugc)

Master of Arts - MA, Political Science and Government, Maharshi Dayanand Saraswati University (MDSU), Ajmer

Rustam Khan - Customer Service Executive in Jaipur | Tal