Headline

Technical Support Specialist @ Concentrix | Healthcare Management, Consulting

About

With over four years of experience at Concentrix as a Sr SME Operation, I contribute to delivering exceptional customer service by troubleshooting complex technical issues and managing team operations. Certified in AI Tools, I leverage technology to enhance efficiency in addressing client challenges, including hardware diagnostics and image deployment. Collaborating closely with my team, we consistently meet and exceed contractual KPIs, ensuring seamless technical support for external and internal users. My goal is to continue driving impactful solutions while fostering a collaborative and high-performing work environment aligned with Concentrix's mission.

Location

Pune Division

Work experience

Technical Support Specialist at Concentrix, Jan 2022 - Present · 4 yrs 6 mos

Technical Support Specialist at Concentrix, Jan 2022 - Present · 4 yrs 6 mos, Working as a level 2 advisor in concentrix

Senior Technical Support Specialist at Concentrix, Jan 2022 - Jul 2025 · 3 yrs 7 mos

Fitness Coach at The fitness hub gym, Dec 2022

Fitness Coach at The Fitness Hub, Jul 2015 - Dec 2022 · 7 yrs 6 mos, Pune City

Education

Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General, Savitribai Phule Pune University

BBA (HR)