Headline

Support Engineer with 2+ year of Experience in Enterprise and SAAS HRMS, Providing Top-Notch Technical Support, Troubleshooting & Resolution Services to Ensure Seamless HR Operations & Exceptional Customer Satisfaction.

About

Work with clients on Implementation of HRMS /HRIS / Payroll Application / PMS . Requirement Gathering (define & document client requirement). Scope documentation (draft and agree project plans and fee quotes). Process mapping (Manage and provide professional services for the software as required during the entire project life cycle). Training (provide training for users of the software and develop training materials). Coordination between client requirement and development team (maintain regular communication with implementation manager and product teams to discuss support issues and feature request). End user support ( post implementation support). Demonstration of Product. HR Implementation/HRMS /HRIS /System Implementation/Project Implementation/HR Information System

Location

Mumbai

Work experience

Junior Technical Support Engineer at Beehive Software Services Pvt. Ltd., Jul 2024 - Present · 2 yrs 1 mo, Mumbai, Maharashtra, India

Java Software Engineer at VIRTUAL BOOK STORE, Feb 2023 - Aug 2023 · 7 mos, Designing, maintaining and building the reusable, efficient and reliable Java code. Utilized Postman for interacting with MySQL database tables through CRUD operations and established connectivity to the MySQL database via JDBC, reducing data retrieval time by 25%. Demonstrates proficiency in object-oriented programming principles, including inheritance, polymorphism, abstraction, and encapsulation. Developing the service layer that acts a bridge between the presentation layer and data access layer, with spring framework.

Intern at Virtual Book Store(VBS)-BD, Feb 2023 - Jul 2023 · 6 mos, Nagpur, Maharashtra, India

E-Commerce Executive at Hammoq Inc., Sep 2022 - Feb 2023 · 6 mos, Indore, Madhya Pradesh, India, Testing changes to platform and monitoring the results. Managing the smooth functioning of different online e-commerce platform of an online retail company.

Relationship Officer at ICICI Bank, Feb 2021 - Jan 2022 · 1 yr, Indore, Madhya Pradesh, India

Education

Master of Computer Applications - MCA, Computer and Information Sciences, General, Jain (Deemed-to-be University)

B.Sc in Hospitality Studies, Hospitality Administration/Management, Tuli college of hotel management nagpur