RUPESH G
Product Analyst at Herbalife
Greater Bengaluru Area
12+ years of work experience
Nov 20188 yrsPresent
Worked closely with our business stakeholders and engineers to comprehend the business processes at a detailed level. Preparing documentation on business requirements. Analyzed business requirements to identify gaps and translate requirements into functional user stories. Documented business requirements in the form of Epics and user stories, groomed them with the required stakeholders, and got them approved by the client. Conducted requirement prioritization sessions with the client, maintained a healthy product backlog, and effectively managed both product and sprint backlogs. Formulated techniques for effective Product Backlog Management and made sure goals, scope, and product domain were understood by every member of the Scrum Team properly. Responsible for working solutions to the business stakeholders, addressing questions, and documenting feedback into the product backlog to be developed in the next build cycle. Worked with development teams to share product vision, clarify queries, resolve issues, and provide solutions. Conducted root cause analysis and collaborated with development teams to resolve incidents efficiently. Created various reports and dashboards in Salesforce service Cloud and Power BI to study and analyze reported Production issues and create a roadmap to reduce issues in future. Collaborated with cross-functional teams to analyze report design requirements, ensuring alignment with business objectives. Collaborated with developers and QA teams to resolve complex application issues, improving overall system reliability. Generated comprehensive error logs and documentation to aid developers in identifying and rectifying system faults. Measured, monitored, and communicated application release statuses to stakeholders while escalating risks and issues as necessary. Involved in addressing Customers and Distributors issues using Salesforce Service cloud. Involved in UAT process before rolling out to production.
Dec 201711 mosOct 2018
Handled Ola apps potential bugs, testing, working with the development team for the enhancement of the app. Worked on escalated incidents ensuring maximum end-user satisfaction. Complete root cause analysis of defects. Utilized basic SQL skills to query the database. Ensuring the applications, products and or new releases follow the standards of the organization and keeping in line with business risks. Improved system stability, reliability, and performance by 27 percent through the implementation of new troubleshooting procedures. Developed comprehensive technical documentation for production processes, improving knowledge sharing.
Mar 20161 yr 10 mosDec 2017
To document the business process by identifying the requirements. Monitored application ticket queue daily for high priority issues. Performed game testing prior to all releases and updates. Evaluated all game programs for flaws and issues. Identified bugs and prepared reports for designers and management. Assessed game and network functionality on a regular basis. Assisted with online game monitoring as required. Collated and analyzed data to identify game issues and potential bugs. Trained Associates and new users of the Application.
Sep 20141 yr 6 mosFeb 2016
Provide thorough support and problem resolution for customers. Maintain composure and patience in the face of difficult customer situations. Build and maintain successful relationships with service providers, dealers, and consumers. Train new employees and explain protocols clearly and efficiently. Assist management with scheduling and quality assurance. Achieve consistent #1 or #2 rankings in monthly metrics including call duration, number of calls per shift, and customer satisfaction ratings.
RUPESH’s AI Stack
Education
Bachelor of Technology, Electronics
Biju Patnaik University of Technology, Odisha
20084 yrs2012
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