Headline

ServiceNow Administrator Skillmine Technology (ICICI Bank), Hyderabad

About

Hi! I'm Rupanjali Sahu, a recent postgraduate from Atal Bihari Vajpayee University in Bilaspur, Chhattisgarh. I currently work as a ServiceNow Administrator specializing in IT Service Management (ITSM) at ICICI Bank. I provide operational support and administration for the ServiceNow platform, focusing on user management, platform configuration, and incident, problem, and change management processes. I thrive on optimizing workflows and enhancing service delivery to ensure efficient platform usage. Passionate about improving organizational efficiency, I collaborate with teams to implement solutions that meet business needs. I'm excited about the journey ahead and eager to explore innovative projects that contribute to advancements in the ITSM space.

Location

Bilaspur

Work experience

ServiceNow Administrator at Skillmine Technology Consulting, May 2024 - Present · 2 yrs 2 mos, Hyderabad, Telangana, India

Web and Mobile Development Intern at The Sparks Foundation, Apr 2023 - May 2023 · 2 mos

Education

ATAL BIHARI VAJPAYEE UNIVERSITY (ABVP) BILASPUR

Atal Bihari Vajpayee Vishwavidyalaya, Bilaspur (Chhattisgarh), Computer Science, Arunoday Higher Secondary School Senduras, Sakti (Chhattisgarh)