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Rupal Haria

Senior Analyst - Collections

Mumbai

6+ years of work experience

Digitide
Dec 20256 mosPresent

Thane

Inbound process for Godrej housing and finance loans
DIGITIDE (Payroll: Godrej)
Dec 20256 mosPresent

Handled 40–50+ inbound calls daily, resolving queries related to EMI, loan accounts, foreclosure, and payments. Achieved 85%+ First Call Resolution (FCR), reducing repeat calls and improving customer satisfaction. Assisted customers with loan statements, repayment schedules, and account servicing requests. Logged and tracked 100% customer interactions in CRM, ensuring closure within SLA timelines. Collaborated with backend teams to resolve escalations within defined TAT. Ensured compliance with financial regulations and internal policies. Handled customer queries aligned with NBFC and housing & finance processes. Managed customer interactions in a high-volume voice process environment.
Oracle
Jan 20223 yrsDec 2024

Oracle
Jan 20223 yrsDec 2024

Managed high-volume outbound calls for collections and payment follow-ups. Improved recovery rates by addressing past-due accounts and outstanding invoices. Handled customer queries related to billing, payments, and account discrepancies. Managed US account portfolio, including delinquency tracking, dunning, write-offs, and credit memos. Resolved billing and service disputes through cross-functional coordination. Reduced resolution TAT from 14 days to 8 days (40% improvement). Maintained accurate documentation and reporting of dispute cases.
Gallagher Service Centre LLP
Aug 20192 yrs 3 mosOct 2021

Conducted pre-dispatch and post-dispatch audits to identify process risks. Performed quality checks ensuring compliance and data accuracy. Delivered 1:1 feedback sessions, reducing error rates and improving performance.

Education

Seshadripuram Commerce College (SCC), Bengaluru

Bachelor of Commerce - BCom, Accounting

Seshadripuram Commerce College (SCC), Bengaluru

20163 yrs2019
LEWA

High School Diploma

LEWA

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Headline

Senior Analyst - Collections

About

Ambitious Process Analyst with track record of dependability and leadership. Knowledgeable in PA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects. Competent Process Analyst offering 2 years of experience in risk management roles. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting.

Location

Mumbai

Work experience

Associate at Digitide, Dec 2025 - Present · 6 mos, Thane, Inbound process for Godrej housing and finance loans

Customer Support Executive at DIGITIDE (Payroll: Godrej), Dec 2025 - Present · 6 mos, Handled 40–50+ inbound calls daily, resolving queries related to EMI, loan accounts, foreclosure, and payments. Achieved 85%+ First Call Resolution (FCR), reducing repeat calls and improving customer satisfaction. Assisted customers with loan statements, repayment schedules, and account servicing requests. Logged and tracked 100% customer interactions in CRM, ensuring closure within SLA timelines. Collaborated with backend teams to resolve escalations within defined TAT. Ensured compliance with financial regulations and internal policies. Handled customer queries aligned with NBFC and housing & finance processes. Managed customer interactions in a high-volume voice process environment.

Senior Analyst - Collections at Oracle, Jan 2022 - Dec 2024 · 3 yrs

Collections Analyst at Oracle, Jan 2022 - Dec 2024 · 3 yrs, Managed high-volume outbound calls for collections and payment follow-ups. Improved recovery rates by addressing past-due accounts and outstanding invoices. Handled customer queries related to billing, payments, and account discrepancies. Managed US account portfolio, including delinquency tracking, dunning, write-offs, and credit memos. Resolved billing and service disputes through cross-functional coordination. Reduced resolution TAT from 14 days to 8 days (40% improvement). Maintained accurate documentation and reporting of dispute cases.

Process Analyst at Gallagher Service Centre LLP, Aug 2019 - Oct 2021 · 2 yrs 3 mos, Conducted pre-dispatch and post-dispatch audits to identify process risks. Performed quality checks ensuring compliance and data accuracy. Delivered 1:1 feedback sessions, reducing error rates and improving performance.

Education

Bachelor of Commerce - BCom, Accounting, Seshadripuram Commerce College (SCC), Bengaluru

High School Diploma, LEWA

Rupal Haria - Associate in Mumbai | Tal