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Rupal Bhanot

Team Leader Pearce from CBRE - Strategy & Projects | Driving Strategic Initiatives, Kaizen Frameworks, and Operational Excellence

Haryana

4+ years of work experience

Sep 20251 y 2 moPresent

Hyderabad

• Strategic Account Transitions: Directed knowledge transfer, process documentation, and operational integration for high-stakes account transitions, including Renewables, Telecom, ATC etc. • Process Optimization & SOP Development: Authored comprehensive Standard Operating Procedures (SOPs) and mapped intricate workflow diagrams to streamline complex dispatch operations and work order scheduling. • Kaizen & Compliance Frameworks: Collaborated with senior leadership to execute strategic roadmaps, implementing Kaizen methodologies for continuous improvement and driving strict SOX compliance across operations. • Data-Driven Performance Tracking: Built and deployed internal error-tracking dashboards utilizing SQL, Power BI, and Tableau to monitor KPIs, evaluate team performance, and eliminate operational bottlenecks. • Training & Team Development: Designed and executed targeted training curriculums for newly onboarded team members in the Hyderabad hub, accelerating ramp-up times and ensuring consistent service delivery. • Operational Excellence: Managed day-to-day dispatch operations and intake process mapping, bridging the gap between high-level strategy and ground-level execution to support Global Shared Services (GSS) objectives.
Pearce Services
May 20241 yr 6 mosOct 2025

Mohali district, India

In my role, I focus on work order management and scheduling, providing service management to assist customers with their queries. My responsibilities include coordinating technician dispatch and ensuring that all relevant details are accurately captured for smooth operations.
Pearce Services
Aug 20221 yr 10 mosMay 2024

Sahibzada Ajit Singh Nagar, Punjab, India

Engineering Assistant | Expert in Work Order Management and Service Reporting for Exceptional Customer Service

Rupal’s AI Stack

elevenlabs
elevenlabs
gemini
gemini
midjourney
midjourney
openai
openai

Education

Seth Jai Prakash Mukand Lal Institute of Engineering & Technology (JMIT)

Bachelor of Technology - BTech, Civil Engineering

Seth Jai Prakash Mukand Lal Institute of Engineering & Technology (JMIT)

20184 yrs2022

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Headline

Team Leader Pearce from CBRE - Strategy & Projects | Driving Strategic Initiatives, Kaizen Frameworks, and Operational Excellence

About

As a Strategy & Projects Team Leader at Pearce (CBRE), I specialize in bridging the gap between high-level strategic planning and ground-level operational execution. I am passionate about driving process optimization, managing complex account transitions, and empowering cross-functional teams to exceed performance metrics. My expertise lies in transforming operational challenges into streamlined workflows. From developing comprehensive Standard Operating Procedures (SOPs) for intricate dispatch operations to implementing Kaizen frameworks and ensuring SOX compliance, I focus on building sustainable, scalable solutions. Leveraging a strong foundation in data analytics and modern AI technologies, I build intelligent performance dashboards that deliver automated, actionable insights to senior leadership. From utilizing prompt engineering and Generative AI to streamline SOP development and knowledge transfers, to optimizing dispatch operations, my goal is to cultivate a tech-forward culture of continuous improvement and future-proof operational excellence.

Location

Haryana

AI stack

elevenlabs

gemini

midjourney

openai

Work experience

Team Leader - Strategy & Projects | Pearce from CBRE at Pearce from CBRE, Sep 2025 - Present · 1 y 2 mo, Hyderabad, • Strategic Account Transitions: Directed knowledge transfer, process documentation, and operational integration for high-stakes account transitions, including Renewables, Telecom, ATC etc. • Process Optimization & SOP Development: Authored comprehensive Standard Operating Procedures (SOPs) and mapped intricate workflow diagrams to streamline complex dispatch operations and work order scheduling. • Kaizen & Compliance Frameworks: Collaborated with senior leadership to execute strategic roadmaps, implementing Kaizen methodologies for continuous improvement and driving strict SOX compliance across operations. • Data-Driven Performance Tracking: Built and deployed internal error-tracking dashboards utilizing SQL, Power BI, and Tableau to monitor KPIs, evaluate team performance, and eliminate operational bottlenecks. • Training & Team Development: Designed and executed targeted training curriculums for newly onboarded team members in the Hyderabad hub, accelerating ramp-up times and ensuring consistent service delivery. • Operational Excellence: Managed day-to-day dispatch operations and intake process mapping, bridging the gap between high-level strategy and ground-level execution to support Global Shared Services (GSS) objectives.

Engineer 1 at Pearce Services, May 2024 - Oct 2025 · 1 yr 6 mos, Mohali district, India, In my role, I focus on work order management and scheduling, providing service management to assist customers with their queries. My responsibilities include coordinating technician dispatch and ensuring that all relevant details are accurately captured for smooth operations.

Engineering Assistant at Pearce Services, Aug 2022 - May 2024 · 1 yr 10 mos, Sahibzada Ajit Singh Nagar, Punjab, India, Engineering Assistant | Expert in Work Order Management and Service Reporting for Exceptional Customer Service

Education

Bachelor of Technology - BTech, Civil Engineering, Seth Jai Prakash Mukand Lal Institute of Engineering & Technology (JMIT)