Headline

Business finance Graduate

About

I am a Results-driven Customer Service and Operations Professional with over 2 years of experience in client relationship management and operational excellence across B2B and B2C sectors. My expertise lies in bridging the gap between complex customer needs and efficient business solutions, particularly within the Banking and Financial Services industries.

Location

Jabalpur

Work experience

Ground Marketing Boy at MBG Card, Jun 2025 - Oct 2025 · 5 mos, Jabalpur, Madhya Pradesh, India

Freelance Communication Advisor at Dish infra service private limited, Feb 2025 - May 2025 · 4 mos, Kolkata, Worked as a Freelance Advisor (Customer Inbound Operations) from February 17, 2025 to May 20, 2025, initially with Dish Infra Services Pvt. Ltd. and later with DC Play Distribution Pvt. Ltd. following a corporate restructuring. Handled inbound customer calls for telecommunications and DTH services (Dish TV, d2h, Watcho), resolved service-related queries and issues, and maintained technical performance standards with a Call Quality Audit score of 85%. Focused on maximizing customer satisfaction (CSAT) through professional, empathetic grievance resolution while strictly adhering to customer data privacy and confidentiality protocols throughout the engagement.

Operations Executive at Startek, Jul 2024 - May 2025 · 11 mos, Bhopal, Madhya Pradesh, India, Worked as an Executive – Operations at Aegis Customer Support Services Pvt. Ltd., contributing to daily customer support and operational activities in a fast-paced service environment. The role involved handling customer interactions with professionalism, ensuring service quality, and supporting operational processes in line with organizational standards. Demonstrated strong communication skills, adaptability, and a customer-focused approach while managing assigned responsibilities efficiently. Maintained accuracy, discipline, and consistency in operations, contributing to smooth service delivery and positive customer experiences.

Customer Support Agent at Technotask Business Solutions Pvt Ltd, Apr 2022 - May 2023 · 1 yr 2 mos, Jabalpur, As a Customer Support Agent at Technotask Business Solutions Pvt. Ltd., I provide end-to-end customer support by actively listening to client needs and responding with empathy, patience, and clarity. I specialize in resolving customer issues through creative problem-solving and strong technical knowledge while maintaining a customer-first approach. I adapt quickly to changing processes and tools, manage high-volume support interactions efficiently, and demonstrate tenacity in resolving complex cases to ensure positive outcomes. My role also involves applying digital strategy principles to improve support workflows, contributing to effective support management, and collaborating with internal teams to enhance overall customer experience. I am committed to delivering reliable, efficient, and human-centered support that strengthens customer trust and satisfaction.

Education

Master of Business Administration, Business and Personal/Financial Services Marketing Operations, Rani Durgavati Vishwavidyalaya, Jabalpur

Bachelor of Commerce, Computer Programming, Specific Applications, Rani Durgavati Vishwavidyalaya, Jabalpur