Headline

Enterprise Support Manager | IT Infrastructure & Service Delivery Leader | Digital Transformation | VMware & Hybrid Cloud Operations | Leading Global Teams & Large-Scale Enterprise Platforms

About

I am an IT Infrastructure and Service Delivery Leader with 20+ years of experience driving enterprise-scale operations, infrastructure modernization, and digital transformation across global organizations including Capgemini, Kyndryl, IBM, VMware, HPE, and Dell. [Profile | PDF] Currently, I lead a team of 40+ engineers responsible for managing a large-scale VMware environment spanning 850+ ESXi hosts and over 9,500 virtual machines across multiple enterprise locations. [Profile | PDF] My expertise lies in building high-performing teams, improving operational efficiency, strengthening governance frameworks, and ensuring service excellence for mission-critical environments. Throughout my career, I have delivered measurable business outcomes through automation, process optimization, infrastructure transformation, and stakeholder engagement. [Profile | PDF] Key Achievements ✅ Reduced operational costs by 10% through automation initiatives. ✅ Improved delivery timelines by 15% through process optimization. ✅ Led enterprise virtualization environments at global scale. ✅ Maintained customer satisfaction scores above 90%. ✅ Successfully managed audits, compliance programs, and executive stakeholder engagements. [Profile | PDF] Core Competencies • IT Infrastructure Leadership • Service Delivery Management • Infrastructure Transformation • VMware & Enterprise Virtualization • IT Governance & Compliance • ITIL Operations • Automation & Operational Excellence • Risk Management • Vendor & Stakeholder Management • Team Leadership & Talent Development • Digital Transformation I enjoy connecting with technology leaders, infrastructure professionals, and organizations focused on delivering measurable business value through technology and operational excellence.

Location

Greater Bengaluru Area

AI stack

anthropic apis

Composio

Firecrawl

Work experience

Enterprise Support Manager at Capgemini, Jan 2022 - Present · 4 yrs 10 mos, Bangalore Urban, Key Achievements Lead a 40+ member engineering organization supporting enterprise infrastructure services globally. Manage a VMware environment comprising 850+ ESXi hosts and 9,500+ virtual machines across multiple locations. Reduced operational costs by 10% through automation and process optimization initiatives. Accelerated service delivery by 15% through workflow improvements and operational excellence programs. Drive infrastructure strategy, transformation programs, governance, compliance, and service delivery excellence. Partner with executive stakeholders to align technology initiatives with business objectives. Manage internal and external audits while ensuring adherence to organizational and regulatory standards.

Subject Matter Expert - VMware at Kyndryl, Sep 2021 - Jan 2022 · 5 mos, Bangalore Urban, Karnataka, India,  vSphere administration on vSphere 6.0, 6.5, 6.7 environments.  Installing and patching/upgrading vCenter and Esxi hosts.  Deployment of virtual machines and appliances.  Creating and configuring clusters using HA, DRS, FT and EVC.  Migrating Virtual Machine – live migration, cold migration and vMotion, Storage vMotion.  Working with Templates and Snapshots.  Troubleshooting VMware Operational Issues and providing fixes on vCenter / Esxi hosts.  Root cause Analysis on faults identified in the vSphere Environment.  Managing HPE / Lenovo Tower and Blade Servers.  Attending technical escalations on vSphere infrastructure.  Liaising with Client to fix issues on the vSphere infrastructure.  Training new hires on vSphere administration.

Subject Matter Expert - VMware at IBM, Feb 2020 - Aug 2021 · 1 yr 7 mos, Bangalore Urban, Karnataka, India

Technical Support Engineer at VMware, Feb 2017 - Feb 2020 · 3 yrs 1 mo, Bangalore Urban, Karnataka, India,  Installation ESXi and vCenter Server.  Updating and upgrading Esxi Hosts and vCenter Server environment.  Adding the ESX servers to vCenter Server and management through vCenter Server.  Creation and deployment of Virtual Machines.  Working with Templates and Snapshots.  Configuring ESX Clusters, Configuring HA, Configuring FT, Configuring DRS.  Migrating Virtual Machine – live migration, cold migration and vMotion  Troubleshooting VMware Operational Issues and providing fixes  VMware Log analysis

Technical Solutions Consultant II - Virtualization at Hewlett Packard Enterprise, May 2015 - Feb 2017 · 1 yr 10 mos, Bangalore Urban, Karnataka, India,  Installation ESXi and vCenter Server.  Updating and upgrading Esxi Hosts and vCenter Server environment.  Adding the ESX servers to vCenter Server and management through vCenter Server.  Creation and deployment of Virtual Machines.  Working with Templates and Snapshots.  Configuring ESX Clusters, Configuring HA, Configuring FT, Configuring DRS.  Migrating Virtual Machine – live migration, cold migration and vMotion  Working with Templates and Snapshots  Troubleshooting VMware Operational Issues and providing fixes  VMware Log analysis

Technical Solutions Consultant II - Business Critical Servers at Hewlett Packard Enterprise, Sep 2013 - May 2015 · 1 yr 9 mos, Bangalore Urban, Karnataka, India, I am responsible for providing technical support to the clients and troubleshooting the issues related with hardware and component replacement, installation and repair works. My responsibility includes investigating user problems, identifying sources, determining, testing and implementing solutions. The key functions being performed by me are: o Managing partitions with RAID levels (RAID0, RAID1 and RAID5). o Patching up servers and updating firm-wares and device drivers o Generating Server logs and analyzing them to find faults o Analysis of Enclosure logs. o Identifying faulty parts and arranging replacements. o Booking tickets to facilitate onsite service by HPCE closely working with onsite CE's on complex issue. o Installation of HPUX and Windows Server operating Systems on BCS Servers. I have been appreciated by the management for demonstrating excellence in delivering effective IT solutions and have been involved in troubleshooting Hardware related issues on HP RX (Itanium) and RP (PA-RISC) series of Servers, Hardware related issues on HP Integrity Blade Servers and HP C7000 and C3000 Blade Enclosures I have assisted Onsite CEs with critical technical issues on the servers and have been involved in coordination activities for resolving complex technical issues and realizing project goals. Have also Supported Basic Storage boxes such as HP Modular Smart Array Storage boxes and enjoy working knowledge of SAN and DAS environment.

Education

Bachelor of Science (BSc), Information Technology (ITIM), Kuvempu University

G Tech (2 years Diploma), Tata InfoTech Education