Headline

Consultant || Data Science Enthusiasts || Power BI || Data Analysis || Python|| Excel with AI || SQL

About

I am an experienced professional with a strong background in Customer Relations Management (CRM) and expertise in Python programming language. With a deep understanding of CRM principles and methodologies, I have successfully implemented and managed CRM systems for various organizations, enabling them to enhance customer satisfaction, streamline business processes, and achieve their sales and marketing goals. My proficiency in Python programming language has been instrumental in developing efficient and effective CRM solutions. I have leveraged Python's versatility and extensive libraries to build custom CRM applications tailored to the unique needs of different businesses. By automating repetitive tasks, integrating data from multiple sources, and providing insightful analytics, these applications have empowered organizations to make data-driven decisions and optimize their customer interactions. In addition to my technical skills, I possess excellent communication and presentation abilities. I have regularly interacted with executives at different levels within organizations, presenting comprehensive reports and insights on the company's products and services. Through these presentations, I have effectively communicated complex information in a clear and concise manner, facilitating informed decision-making by the senior management team. My proficiency in SQL has further enabled me to extract, manipulate, and analyze large datasets, delivering meaningful and actionable insights. By querying databases and performing data transformations, I have generated valuable reports and visualizations that have helped businesses gain a deeper understanding of their customer base, identify trends, and identify areas for improvement. I am skilled in crafting compelling presentations using Microsoft PowerPoint and Office Excel, utilizing visual elements and data-driven storytelling techniques to engage and captivate audiences. By fostering collaboration and promoting a culture of data-driven decision-making, I have facilitated the integration of CRM processes into the broader organizational framework, maximizing their impact on business outcomes. I am highly adaptable and thrive in dynamic environments where innovation and continuous improvement are encouraged. I stay updated with the latest trends and developments in CRM and related technologies, leveraging emerging tools and techniques to drive operational efficiency and customer engagement.

Location

Kolkata

Work experience

Consultant at GENPACT, May 2025 - Present · 1 yr 2 mos

Senior Associate at GENPACT, Oct 2021 - Jun 2025 · 3 yrs 9 mos, Bengaluru, Karnataka, India

Web Application Developer at hey! foodie, Aug 2020 - Oct 2020 · 3 mos, Jamshedpur, Jharkhand, India

Education

Master of Business Administration, Data Science, Jain (Deemed-to-be University)

BCA, Data Science, ARKA JAIN UNIVERSITY, Jamshedpur, Jharkhand