Headline

AR Specialist | Accounts Receivable & Order to Cash | Power BI | Data Reporting| Customer Success | Cross-Functional Collaboration

About

Driving Collections • Optimizing Processes • Building Client Trust I am a performance-driven Accounts Receivable Specialist with a strong track record of accelerating cash flow, resolving disputes, and optimizing Order to Cash (O2C) processes in fast-paced corporate environments. At Genpact, I have consistently delivered measurable results — from reducing dispute resolution time by 20% to exceeding monthly, quarterly, and yearly collection targets. I combine financial expertise with data analytics skills (Power BI, Advanced Excel, VBA) to transform complex data into actionable insights and smarter decision-making. 💼 What I Do Best: • Manage full-cycle Accounts Receivable operations • Create data-driven reports for management decision-making • Lead process improvements to reduce DSO and enhance cash flow • Mentor and train new hires, boosting team capability and performance • Build strong, trust-based client relationships for long-term success Technical Proficiency: MS Office Suite | Oracle | Siebel CRM | Power BI | Advanced Excel (Macros, Power Query, Pivot Tables, VBA) 🎓 MBA (2025) – DU SOL | B.Com. (P) – Delhi College of Arts & Commerce (DU) | Power BI Certified I am currently Open to Work in Accounts Receivable, Order to Cash, Financial Analysis, and Customer Success roles, where I can help organizations improve cash flow, operational efficiency, and client satisfaction.

Location

Delhi

Work experience

Process Developer at GENPACT, May 2023 - Present · 3 yrs 1 mo, Gurugram, Haryana, India, Genpact – AR Specialist (Order to Cash) May 2023 – Present • Manage end-to-end Accounts Receivable operations including billing, collections, dispute resolution, and reconciliation for multiple entities. • Conduct regular client interactions via email, calls, and weekly meetings to resolve queries, ensure payment compliance, and maintain strong relationships. • Achieve and exceed monthly, quarterly, and yearly collection targets consistently. • Validate PO requests, process billed orders, and ensure adherence to financial policies and compliance standards. • Prepare and review bad debt provisions and secure necessary approvals from management. • Generate reconciliation, variance analysis, and performance reports using Power BI and Advanced Excel with VBA automation to improve efficiency. • Collaborate with sales and cross-functional teams to resolve invoice discrepancies and AR-related issues promptly. • Share weekly AR performance reports with clients, ensuring transparency and accountability. • Maintain AR ageing reports to ensure a healthy debtor cycle and reduce DSO (Days Sales Outstanding). • Train and mentor new hires in AR processes, systems, and best practices, resulting in faster onboarding and improved team performance. Key Achievement: • Streamlined dispute resolution workflow, reducing resolution time by 20% and increasing customer satisfaction scores.

Education

Master of Business Administration - MBA, Delhi University

Bachelor of Commerce - BCom, Delhi College Of Arts and Commerce