Applied AI @ Ema | Technical Strategy & Operations



Pune District

Pune District




Bachelor of Engineering - BE, Computer Science
Savitribai Phule Pune University

Higher secondary school certificate (12th)
Fergusson college
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My interests lie at the intersection of AI engineering, product and security. Currently, I build AI products at Ema. My work spans customer-facing features for our flagship product Ema-Next, internal AI systems that automate business operations, and enabling enterprise partners by conducting workshops to build on our platform. I enjoy solving ambiguous problems that don't fit neatly into a job description. Outside work, I'm usually building open-source projects, writing at rKive, or experimenting with the latest AI models. Always open to chat about AI, startups, engineering or playing a game of tennis!
Bengaluru
antigravity
codex
cursor
Software Engineer, AI at Ema, Jul 2026 - Present · 2 mos, - Promoted to Software Engineer, AI (L3) within six months of joining Ema. - Building customer-facing product capabilities for Ema Next, Ema's flagship enterprise AI platform, while also developing the shared infrastructure that powers AI-native product development across the company. - Contributed multiple product enhancements used directly by enterprise customers, including designing and building an in-product feedback system that enables users to raise bugs and feature requests from any screen within Ema Next. - Integrated the experience with automated Jira workflows, creating a seamless path from customer feedback to engineering triage and accelerating issue resolution (SLA resolution: TTFR <5 sec, TTR <2hrs) - Working across engineering, product and customer-facing teams to take ideas from concept to production; owning architecture, implementation and delivery of scalable features that improve both customer experience and developer velocity. - Alongside customer-facing work, building reusable platforms, services and developer tooling that enable teams across Ema to ship AI-powered products faster while maintaining consistency, reliability and operational excellence.
AI Engineer, Founder's Office at Ema, Jan 2026 - Present · 8 mos, - Working in the CTO's Office to build AI-native products and solve high-impact business problems across Finance, People Ops, Enterprise Search, Customer Support, InfoSec and Developer Experience. - Designed and shipped production AI products that replaced multiple third-party workflows with in-house AI systems; reducing operational costs, decreasing reliance on external SaaS vendors and giving teams AI experiences tailored to how Ema operates as part of the "Ema for Ema" initiative. - Worked end-to-end across product, engineering and business teams, taking ideas from leadership discussions to production deployments while partnering closely with stakeholders to solve high-impact operational challenges. - Beyond engineering, led technical enablement workshops for Ema's strategic partners, helping their developers build AI agents on the Ema platform.
Technical Consultant at Calfus Inc., Sep 2024 - Jan 2026 · 1 yr 5 mos, Pune District, - Started my first full-time job at the intersection of AI engineering and business consulting. - Worked directly with customers to understand business problems, designed AI-powered solutions, built production systems and delivered finance (cash management) implementation for multi-billion dollar enterprise client across multiple BUs. - Beyond shipping software, I mentored interns, collaborated across engineering and consulting teams, and learned how to balance technical depth with customer outcomes; an experience that shaped how I approach product development today.
Software Engineer at CyberMeru Technologies, Jun 2023 - Aug 2023 · 3 mos, Pune District, - Built features for an in-house AI-first ERP platform spanning Recruitment, Administration and Inventory. - Developed AI capabilities for the Recruitment module and experienced what it takes to build production software inside a collaborative engineering team; my first exposure to shipping software in a corporate setting.
Bachelor of Engineering - BE, Computer Science, Savitribai Phule Pune University
Higher secondary school certificate (12th), Fergusson college
github: https://github.com/ruchirk22