Headline

Engineering Manager at conversenow.ai

About

I am an experienced Engineering Manager with a strong background in scaling Conversational AI systems from Seed to Series A. I specialize in leading cross-functional teams to build and optimize high-impact products, including transitioning complex stacks to Generative AI architectures. With deep expertise in full-stack development, cloud-scale infrastructure, and agile leadership, I am committed to fostering engineering excellence and delivering scalable, user-centric solutions.

Location

Bengaluru, Karnataka

AI stack

claude

deepseek

gemini

lovable

railway

Work experience

Engineering Manager at ConverseNow.AI, Jan 2024 - Present · 2 yrs 7 mos, India

Sr. Software Developer at ConverseNow.AI, May 2019 - Oct 2025 · 6 yrs 6 mos, India, Founding team member involved in shaping product and tech roadmap from Seed to Series A. • Architected and scaled a Conversational AI system deployed at over 1000 stores across 10+ US states, processing 800K+ monthly orders and over $10M GMV/month. • Led redesign of AI from rule-based/NLU stack to Generative AI powered by LLMs, enabling contextual, natural-sounding, and efficient conversations. • Fine-tuned proprietary LLMs based on real-world dialog outcomes to significantly improve order accuracy, reduce errors, and increase customer satisfaction. • Built POS integration middleware that reduced merchant onboarding time from 2+ weeks to under 3 days. • Recruited and led a 15+ member cross-functional team, instilling engineering excellence, agile process, and fast delivery culture. • Delivered multiple critical AI touchpoints, including: AI Support Agent Tool (thousands of conversations/day) and Voice-Enabled Kiosk Interface (Angular frontend). • Redesigned and optimized Golang-based backend stack with DB normalization and API performance tuning, improving latency by 15–20%. • Led estimation, prioritization, and stakeholder management for all enterprise AI rollouts.

UI developer at Simplilearn, Dec 2017 - May 2019 · 1 yr 6 mos, Translated mockups into responsive, interactive features for the primary Learning Management System (LMS) Collaborated in migrating the LMS from Angularjs to Angular5, significantly improving functionality and speed of the tool Built highly responsive and interactive features for the LMS Dashboard, collaborating closely with the product team for mockups Created wireframes for EngageX, and coordinated efforts with the product team converting wireframes to mockups and then into a highly responsive and intuitive tool Worked with the backend team to build REST APIs on NodeJS for EngageX, the login portal for trainers, teaching assistants and frgs to track the progress, to view or update their profiles, and to view available courses and their details.

UI Developer at Emplay Inc., Apr 2017 - Dec 2017 · 9 mos, Bangalore, Developed the Data-Mapping Module which was in integral part of their core product collaborating with the Product Manager building requirements and planning implementation of the same Suggested new techniques and improvements to increase cross compatibility for the product across multiple browsers

UI Developer at IBM India Private Limited, Jul 2015 - Mar 2017 · 1 yr 9 mos, Bangalore, Translated mockups into responsive, interactive features using SASS for the clients. Worked with the team to migrate the project to AngularJS Developed and implemented new Design as per Client Requirements with W3 standards for core business services Consistently met deadlines and requirements for all production work orders

Education

Bachelor’s Degree, Electronics and Communications Engineering, Sir Padampat Singhnia Unviversity

High School, Mathematics and physics, Eden International School