Roy C A profile photo 1 on Tal

Roy C A

Software Engineer | Java | Spring boot

Aluva

4+ years of work experience

ServiceNow
Jul 20242 yrsJun 2026

On-site

Software Engineer at ServiceNow under the AI initiative, specializing in the Knowledge Graph platform and Knowledge Graph Designer module Worked as a Software Engineer under the AI initiative, contributing to the Knowledge Graph platform and Knowledge Graph Designer module. Owned the end-to-end development and maintenance of the Knowledge Graph Designer, building scalable backend services and enterprise UI functionalities for graph schema management, node relationships, workflow orchestration, and AI-powered workflows. Delivered 20+ feature enhancements and platform improvements focused on usability, schema configuration, graph management, operational reliability, and platform scalability. Designed and developed scalable enterprise platform capabilities using JavaScript, TypeScript, REST-based integrations, and ServiceNow platform technologies. Led customer case resolution efforts for the Knowledge Graph module, resolving complex production issues and improving customer experience, platform stability, and operational efficiency. Worked on prompt engineering and LLM experimentation for AI-powered search, contextual responses, and intelligent workflow use cases. Assisted cross-functional AI initiatives through data scraping, data preparation, and experimentation workflows supporting multiple model evaluations and prototypes. Collaborated with engineering, product, and platform teams to enhance AI-driven search, automation, and contextual enterprise knowledge capabilities.
ServiceNow
Jun 20242 yrsMay 2026

Remote

Software Engineer - Backend AI Platform, June 2024 - May 2026  Owned end-to-end design and delivery of the Knowledge Graph platform - making data-driven architectural decisions (sync vs async, real-time vs batch) and leading implementation for 1,000+ concurrent users  Engineered concurrent, high-throughput backend APIs in Java/Spring Boot with async programming patterns, achieving high availability and reliability at scale  Built real-time monitoring and alerting pipelines applying SOLID design principles and clean architecture - cutting mean-time-to-detect (MTTD) by 50%  Led 20+ feature enhancements driving code quality through design reviews, peer code reviews, and structured testing practices  Mentored junior engineers through onboarding and knowledge-sharing sessions; communicated technical decisions to engineering and non-technical stakeholders
ServiceNow
Jun 20222 yrs 2 mosJul 2024

Remote

Worked as a Software Engineer within the ITSM portfolio, contributing to the Major Incident Management (MIM) module. Led the end-to-end development and maintenance of the Post Incident Report feature, including both frontend and backend implementation. Built scalable reporting and export functionalities enabling enterprise customers to generate detailed incident resolution reports and operational summaries. Delivered 15+ feature enhancements, production fixes, and usability improvements across the MIM module. Developed scalable enterprise application features using JavaScript, TypeScript, REST-based workflows, and ServiceNow platform technologies. Resolved high-priority customer production issues with strong focus on platform reliability, response time, operational efficiency, and customer satisfaction. Collaborated with cross-functional engineering, QA, and product teams to deliver enterprise-grade incident management solutions in agile development environments. king under ITSM portfolio joining key initiative of modernising UI for Major Incident Management module

Roy’s AI Stack

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Education

Model engineering college

BTech - Bachelor of Technology, Computer Science

Model engineering college

20164 yrs2020

Kuriakose Elias school, Mannanam

200214 yrs2016

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Roy C A on Tal

Headline

Software Engineer | Java | Spring boot

About

Software Engineer with 6 years of experience at ServiceNow building enterprise-scale SaaS platform capabilities across configuration management, incident management, telemetry, and knowledge graph systems. Worked on CI/CD automation workflows, major incident management features, telemetry-driven product analytics, and owned UI development for knowledge graph modules. Interested in backend engineering, distributed systems, system design, and AI-powered platforms.

Location

Aluva

AI stack

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opencode

Work experience

Software Engineer at ServiceNow, Jul 2024 - Jun 2026 · 2 yrs, On-site, Software Engineer at ServiceNow under the AI initiative, specializing in the Knowledge Graph platform and Knowledge Graph Designer module Worked as a Software Engineer under the AI initiative, contributing to the Knowledge Graph platform and Knowledge Graph Designer module. Owned the end-to-end development and maintenance of the Knowledge Graph Designer, building scalable backend services and enterprise UI functionalities for graph schema management, node relationships, workflow orchestration, and AI-powered workflows. Delivered 20+ feature enhancements and platform improvements focused on usability, schema configuration, graph management, operational reliability, and platform scalability. Designed and developed scalable enterprise platform capabilities using JavaScript, TypeScript, REST-based integrations, and ServiceNow platform technologies. Led customer case resolution efforts for the Knowledge Graph module, resolving complex production issues and improving customer experience, platform stability, and operational efficiency. Worked on prompt engineering and LLM experimentation for AI-powered search, contextual responses, and intelligent workflow use cases. Assisted cross-functional AI initiatives through data scraping, data preparation, and experimentation workflows supporting multiple model evaluations and prototypes. Collaborated with engineering, product, and platform teams to enhance AI-driven search, automation, and contextual enterprise knowledge capabilities.

Software Engineer at ServiceNow, Jun 2024 - May 2026 · 2 yrs, Remote, Software Engineer - Backend AI Platform, June 2024 - May 2026  Owned end-to-end design and delivery of the Knowledge Graph platform - making data-driven architectural decisions (sync vs async, real-time vs batch) and leading implementation for 1,000+ concurrent users  Engineered concurrent, high-throughput backend APIs in Java/Spring Boot with async programming patterns, achieving high availability and reliability at scale  Built real-time monitoring and alerting pipelines applying SOLID design principles and clean architecture - cutting mean-time-to-detect (MTTD) by 50%  Led 20+ feature enhancements driving code quality through design reviews, peer code reviews, and structured testing practices  Mentored junior engineers through onboarding and knowledge-sharing sessions; communicated technical decisions to engineering and non-technical stakeholders

Software Engineer at ServiceNow, Jun 2022 - Jul 2024 · 2 yrs 2 mos, Remote, Worked as a Software Engineer within the ITSM portfolio, contributing to the Major Incident Management (MIM) module. Led the end-to-end development and maintenance of the Post Incident Report feature, including both frontend and backend implementation. Built scalable reporting and export functionalities enabling enterprise customers to generate detailed incident resolution reports and operational summaries. Delivered 15+ feature enhancements, production fixes, and usability improvements across the MIM module. Developed scalable enterprise application features using JavaScript, TypeScript, REST-based workflows, and ServiceNow platform technologies. Resolved high-priority customer production issues with strong focus on platform reliability, response time, operational efficiency, and customer satisfaction. Collaborated with cross-functional engineering, QA, and product teams to deliver enterprise-grade incident management solutions in agile development environments. king under ITSM portfolio joining key initiative of modernising UI for Major Incident Management module

Education

BTech - Bachelor of Technology, Computer Science, Model engineering college

Kuriakose Elias school, Mannanam