---
title: "Roy C A - Software Engineer in Ernakulam | Tal"
description: "Meet Roy C A, Software Engineer at ServiceNow | IC2 | Knowledge graph based in Ernakulam. AI stack includes github copilot, langchain, and ollama."
image: "https://tal.club/meet/roy-1/share-image"
---

# Roy C A on Tal

## Headline

Software Engineer at ServiceNow \| IC2 \| Knowledge graph

## About

Software Engineer with 6 years of experience at ServiceNow building enterprise\-scale SaaS platform capabilities across configuration management, incident management, telemetry, and knowledge graph systems\. Worked on CI/CD automation workflows, major incident management features, telemetry\-driven product analytics, and owned UI development for knowledge graph modules\. Interested in backend engineering, distributed systems, system design, and AI\-powered platforms\.

## Location

Ernakulam

## AI stack

github copilot

langchain

ollama

openai

## Work experience

Software Engineer at ServiceNow, Jul 2024 \- Jun 2026 · 2 yrs, On\-site, Software Engineer at ServiceNow under the AI initiative, specializing in the Knowledge Graph platform and Knowledge Graph Designer module Worked as a Software Engineer under the AI initiative, contributing to the Knowledge Graph platform and Knowledge Graph Designer module\. Owned the end\-to\-end development and maintenance of the Knowledge Graph Designer, building scalable backend services and enterprise UI functionalities for graph schema management, node relationships, workflow orchestration, and AI\-powered workflows\. Delivered 20\+ feature enhancements and platform improvements focused on usability, schema configuration, graph management, operational reliability, and platform scalability\. Designed and developed scalable enterprise platform capabilities using JavaScript, TypeScript, REST\-based integrations, and ServiceNow platform technologies\. Led customer case resolution efforts for the Knowledge Graph module, resolving complex production issues and improving customer experience, platform stability, and operational efficiency\. Worked on prompt engineering and LLM experimentation for AI\-powered search, contextual responses, and intelligent workflow use cases\. Assisted cross\-functional AI initiatives through data scraping, data preparation, and experimentation workflows supporting multiple model evaluations and prototypes\. Collaborated with engineering, product, and platform teams to enhance AI\-driven search, automation, and contextual enterprise knowledge capabilities\.

Software Engineer at ServiceNow, Jun 2022 \- Jul 2024 · 2 yrs 2 mos, Remote, Worked as a Software Engineer within the ITSM portfolio, contributing to the Major Incident Management \(MIM\) module\. Led the end\-to\-end development and maintenance of the Post Incident Report feature, including both frontend and backend implementation\. Built scalable reporting and export functionalities enabling enterprise customers to generate detailed incident resolution reports and operational summaries\. Delivered 15\+ feature enhancements, production fixes, and usability improvements across the MIM module\. Developed scalable enterprise application features using JavaScript, TypeScript, REST\-based workflows, and ServiceNow platform technologies\. Resolved high\-priority customer production issues with strong focus on platform reliability, response time, operational efficiency, and customer satisfaction\. Collaborated with cross\-functional engineering, QA, and product teams to deliver enterprise\-grade incident management solutions in agile development environments\. king under ITSM portfolio joining key initiative of modernising UI for Major Incident Management module

Associate Software Engineer at ServiceNow, Jul 2020 \- Jun 2022 · 2 yrs, Remote, Contributed to the end\-to\-end development and expansion of the DevOps Config module within ServiceNow, supporting enterprise\-scale configuration management and DevOps workflows\. Developed 20\+ core product features spanning backend services, configuration validation, governance workflows, workflow automation, and enterprise UI capabilities\. Built and enhanced integrations with Jenkins and Azure DevOps \(ADO\), enabling automated CI/CD synchronization across 1,000\+ deployment workflows\. Designed and implemented modern enterprise UI experiences using ServiceNow UI Builder, improving usability, operational visibility, and configuration management experience\. Developed scalable frontend and backend components using Java, JavaScript, and TypeScript, reducing feature delivery timelines by approximately 30%\. Created validation and automation mechanisms that reduced manual configuration inconsistencies by an estimated 40% and improved deployment reliability\. Collaborated with cross\-functional engineering, QA, and product teams in agile environments to deliver scalable enterprise product enhancements\.

## Education

BTech \- Bachelor of Technology, Computer Science, Model engineering college

Kuriakose Elias school, Mannanam

[View the original profile](https://tal.club/meet/roy-1)

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