---
title: "🎯 Rowson S. - Founder in Hyderabad | Tal"
description: "Meet 🎯 Rowson S., Founder @ Rydaan AI | AI GTM Strategist | AI-Powered Growth, Automation & Customer Success | SaaS | Certified AI Specialist |Helping Businesses Turn AI Into Revenue based in Hyderabad. AI stack includes openai, ChatGPT Images, and Firecrawl."
image: "https://tal.club/meet/rowson-sur/share-image"
---

# 🎯 Rowson S\. on Tal

## Headline

Founder @ Rydaan AI \| AI GTM Strategist \| AI\-Powered Growth, Automation & Customer Success \| SaaS \| Certified AI Specialist \|Helping Businesses Turn AI Into Revenue

## About

Building the bridge between human experience and AI\. After years in Customer Success, Client Management and Business Growth, I’m now building Rydaan AI — an AI\-powered marketing and automation company helping businesses generate leads, engage customers and scale smarter\.We bring together AI, Marketing Automation, Meta & Google Ads, WhatsApp, SEO/AEO, Chatbots, CRM and Growth Systems to turn technology into measurable business outcomes\. 🚀 Rydaan AI — We don't just market\. We engineer growth\. Website : https://www\.rydaanai\.com/ Instagram : https://www\.instagram\.com/rydaanai/

## Location

Hyderabad

## AI stack

openai

ChatGPT Images

Firecrawl

Microsoft Copilot

## Work experience

Founder at Rydaan AI, Aug 2026 \- Present · 4 mos, Hyderabad, Founded and launched Rydaan AI, an AI\-powered marketing and business growth venture focused on helping businesses generate qualified leads, automate customer engagement, and convert more opportunities into customers\. Bringing together AI, digital marketing, automation, and customer success expertise to build practical, ROI\-focused growth solutions for modern businesses\. Developing AI\-enabled marketing solutions across lead generation, Meta & Google Ads, WhatsApp marketing, SEO/AEO, AI chatbots, CRM, sales funnels, and marketing automation\. Applying years of Customer Success and client\-facing experience to understand business challenges, improve customer journeys, and design growth strategies around real customer needs\. Building a human\-first approach to AI where technology augments creativity, improves decision\-making, reduces repetitive work, and enables scalable growth\. Helping businesses move from traditional marketing to smarter, data\-driven and automation\-led growth systems\. Building Rydaan AI around a simple philosophy: We don't just market\. We engineer growth\. Exploring the intersection of human experience, artificial intelligence, and business transformation to help organizations adapt and grow in the AI era\.

Building Rydaan AI\| Independent Business Consultant at Rydaan AI, May 2024 \- Present · 2 yrs 7 mos, Remote, • Accelerated SaaS onboarding for 3 clients, reducing time\-to\-value by 2 weeks\. • Optimized CRM workflows, improving pipeline visibility and cutting reporting effort 40%\. • Automated CS follow\-ups and health monitoring using AI\. • Built AI\-driven sales workflows, improving lead qualification 30% and reducing sales cycles 20%\. • Certified AI Customer Success Specialist\.

Enterprise Customer Success Manager at KNNX Corp, Jan 2022 \- May 2024 · 2 yrs 5 mos, Hyderabad, •Managed a portfolio of 100\+ enterprise customers across customer health, service delivery, stakeholder engagement, escalations, and ongoing account success\. • Owned customer health across 100\+ enterprise accounts, maintaining 97% SLA adherence and reducing escalations by 22% through proactive risk identification\. • Built BI dashboards tracking 12\+ customer and operational KPIs, reducing reporting preparation time by 40% and improving executive\-level visibility\. • Led complex customer escalations and coordinated cross\-functional resolution, achieving an average resolution time of under 3\.5 hours\. • Developed a Confluence knowledge base covering 50\+ platform workflows, reducing onboarding ramp time for Customer Success team members by 30%\. • Partnered cross\-functionally with internal teams to resolve customer issues, improve service delivery, and strengthen the overall enterprise customer experience\.

Customer Success Manager at YogiFi by Wellnesys, May 2021 \- Dec 2021 · 8 mos, Hyderabad, • Managed high\-touch Customer Success for enterprise accounts across onboarding, product adoption, customer health, executive engagement, retention, and expansion\. • Accelerated product adoption by 30% through structured onboarding journeys and milestone\-based customer engagement\. • Led quarterly business reviews \(QBRs\) with C\-suite stakeholders, aligning product ROI with customer business outcomes and contributing to 18% expansion revenue growth\. • Designed a customer health scoring framework that identified at\-risk accounts up to 30 days earlier, enabling proactive retention strategies\. • Managed service delivery and support across 120\+ enterprise customers, maintaining 97% SLA compliance, reducing response time by 35%, and achieving 96% CSAT\. • Partnered cross\-functionally to resolve customer issues, strengthen product adoption, and improve the overall customer experience\.

Independent Consultant – Client Success & Business Operations at Self\-Employed, Jun 2019 \- Apr 2021 · 1 yr 11 mos, Hyderabad, •Provided independent consulting support across client engagement, customer operations, service delivery, and process improvement\. • Supported client relationships through requirements gathering, ongoing communication, issue resolution, and service coordination\. • Helped streamline operational workflows, documentation, and service\-delivery processes to improve consistency and customer experience\. • Developed process documentation and operating procedures to support efficient execution and service quality\. • Collaborated with stakeholders to understand business requirements, address operational challenges, and support successful client outcomes\.

Program Manager at Quess Corp Limited, Oct 2018 \- May 2019 · 8 mos, Hyderabad, Telangana, India, Managed enterprise programs across stakeholder alignment, cross\-functional coordination, delivery governance, process improvement, and operational execution\. • Developed integrated program plans covering deliverables, milestones, dependencies, risks, and enterprise\-wide business requirements\. • Partnered with cross\-functional stakeholders to align priorities, resolve dependencies, and maintain delivery against agreed milestones\. • Analyzed program performance and changing business requirements to identify risks and recommend process and operational improvements\. • Monitored program execution and communicated progress, risks, dependencies, and key milestones to stakeholders\. • Strengthened delivery consistency through structured planning, stakeholder communication, and proactive issue resolution\.

## Education

Bachelor of Arts \- BA, English Language and Literature/Letters, Dibrugarh University, Dibrugarh

Executive MBA, Operations, National Institute of Business Management \(NIBM\) Global

[View the original profile](https://tal.club/meet/rowson-sur)

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