Headline

AI Product Manager | Enterprise SaaS

About

Senior Product Manager, 0→1 /1→10 I’m Rounak — a B2B SaaS Product Manager passionate about building AI-driven products that solve real human problems. With 9+ years across Product, Customer Success, and Enterprise SaaS, I’ve built and scaled AI-focused CRM and LLM-powered platform products that drive measurable business impact. I am passionate about: • Built an AI Talent CRM from scratch → Scaled for Enterprise • Launched GPT-powered recruiter co-pilot → +30% reply rates • GenAI, workflows, and user-centric automation Currently building products that sit at the intersection of AI, hiring intelligence, and user empathy. Let’s connect if you're working on the future of work, AI workflows, or simply love nerding out on products that scale.

Location

Bengaluru

AI stack

claude

kimi

langsmith

mcp

claudecode

Milvus

Work experience

Senior Product Manager at SpotDraft, Dec 2025 - Present · 8 mo, HSR, bangalore

Product Manager, AI CRM at Sense, Feb 2021 - Oct 2025 · 4 yrs 9 mos, Bengaluru, Karnataka, India, - Building AI-enabled CRM for Enterprises in NA & EMEA -Analytics & SuccessFactors Integration SME - Built audit-log infrastructure for CRM actions, enabling compliance teams to track every candidate-level change — a requirement for SOC 2 and GDPR audits. - Led marketplace creation with 30+ third-party tools into the CRM workflow (Mettl, HireRight, SHL) — enabling a true marketplace experience. - Architected and launched AI Agent orchestration layer integrating 15+ autonomous agent modules, LLMs, and workflow services into unified SaaS marketplace. - Designed and deployed Universal Search powered by NLP and semantic search, unifying candidate, job, and communication discovery across the platform with 2x efficiency improvement - Led Voice AI pre-screening capability implementation for automated candidate vetting, improving recruiter throughput and reducing manual screening workload by 50%

Product Manager - Contract at SmartServ Inc., Jul 2020 - Jan 2021 · 7 mos, Pune Division, Maharashtra, India, Part of the Leadership Team. - Developed product adoption strategy that increased user adoption by 25% and customer retention by 30%. - Identified and addressed product usage gaps, providing actionable solutions to improve the customer experience.

Customer Success Manager (SaaS) at WorkshipHQ, Oct 2019 - Jul 2020 · 10 mos, India, Joined WorkshipHQ as the first Customer Success Manager, contributing to the core team's success. - Led customer relations and onboarding initiatives for both existing and new customers, ensuring the successful adoption of the company's products and services.

Customer Success Manager at Integrated Resources, Inc ( IRI ), Dec 2017 - Oct 2019 · 1 yr 11 mos, Newark, New Jersey, United States, - Managed the accounts on the East Coast region, catering to healthcare, insurance, and medical industry clients like Pfizer, Magellan, Molina Healthcare, BlueCross, and other notable organizations. - Demonstrated excellence in fostering key client relationships, serving as the primary liaison for customers' requirements. - Formulated and implemented strategic account plans, aligning them with the client's objectives to maximize customer satisfaction, retention, and overall success.

Product Analyst at Verve Global Services Pvt Ltd, Apr 2015 - Aug 2017 · 2 yrs 5 mos, Atlanta, Georgia, United States

Education

Executive MBA, Marketing, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor’s Degree, Business Administration and Management, General, Institute of Management and Entrepreneurship Development (BVDU), Pune

Profile highlights

What I'm currently working on: Building the way how legal works..

I'm the person in every team who…: dives headfirst into chaos and gets a kick out of it..

What's hard for others but easy for me…: facing hard customer escalation calls